ComEd · 5 hours ago
Sr Supvr Customer Service
Oak Brook, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $110K/yr
4+ years expComEd is a leader in the energy transformation, committed to delivering solutions for stronger communities. The Sr Supvr Customer Service role involves planning, directing, and monitoring customer service activities, ensuring quality service delivery and employee productivity while implementing process improvements.
Customer ServiceElectrical Distribution
Responsibilities
Direct bargaining unit or non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work within the area. Schedule overtime when required. Develop scheduling process to create efficient processing of workload among employees. Review and approve daily reports on expenditures (e.g. daily time sheets). (35%)
Evaluate employee performance and develop programs / meetings to enhance employee's job skills and motivate employee towards department goals. Develop working relationships with union to reduce union / management misunderstandings and resolve labor / management disputes / grievances. (25%)
Design, implement, and monitor identified process/procedural improvements. (10%)
Interface with other business units to ensure timely completion of work and identified process/procedural improvements. Manage, direct and supervise the servicing of customer special needs (10%)
Establish and maintain a safe work environment for subordinates within the department (10%)
Mentor and provide guidance to lower level and less experienced supervisors of bargaining unit or non-exempt line employees within the department (10%)
Qualification
Required
4-7 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
2-3 years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
In-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes
Advanced understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.)
Demonstrated computer literacy
Strong written and oral communication skills
Preferred
Bachelor's degree
Benefits
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Company
ComEd
At ComEd, we believe in being an energy partner, not just an energy provider.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$23.3MKey Investors
U.S. Department of CommerceUS Department of Energy
2024-08-29Grant· $14.6M
2023-08-10Grant· $0.5M
2017-12-07Grant· $3M
Leadership Team
Melissa Washington
Senior Vice President. Customer Operations and Chief Customer Officer
Recent News
MarketScreener
2025-12-19
Morningstar.com
2025-12-03
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