County of Riverside · 17 hours ago
Temporary Revenue and Recovery Technician I (Collections)
Riverside County, CA
Full-time
Onsite
Entry Level
1+ years expThe County of Riverside is seeking a Temporary Revenue and Recovery Technician I to support the RUHS - Medical Center in Collections practices. This role involves routine revenue and recovery work, including establishing payment plans and verifying insurance eligibility.
GovernmentHealth CarePublic RelationsPublic SafetySocial
No H1B
Responsibilities
Answering incoming patient calls and assisting with inquiries
Establishing payment plans for patients
Verifying insurance eligibility for both government and private health plans
Provide Customer Service Support to internal and external clients; payment collections
Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview
Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts
Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision
Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts
Qualification
Required
Graduation from high school or attainment of a satisfactory score on G.E.D. test
One year of experience performing collections activities including gathering financial information and scheduling account payments
Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)
Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing
Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships
Possession of a valid California Driver's License may be required
Preferred
Spanish Bilingual
Experience with MediCal
Benefits
TAP Benefits: https://rc-hr.com/temporary-medical-assignment-program-tapmap
Company
County of Riverside
County of Riverside is a government entity that provides regional administration, public services, and community support programs.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Nestande
Deputy CEO
Charissa Leach, P.E.
Riverside Co. Asst. Chief Executive Officer/TLMA Director
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