Senior Technical Support Manager jobs in United States
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Airbyte · 3 hours ago

Senior Technical Support Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$125K/yr - $170K/yr
date8+ years exp

Airbyte is the open-source standard for data movement, enabling data teams to seamlessly transfer data across various sources. The Senior Technical Support Manager will lead a globally distributed team to enhance the customer support function and ensure that customer insights significantly influence product development and operations.

AnalyticsData IntegrationGenerative AIOpen SourceProductivity Tools
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H1B Sponsor Likelynote

Responsibilities

Mature our technical support organization from reactive issue resolution to a proactive, programmatic customer experience function
Design and implement scalable, lightweight processes, workflows, and tooling that balance speed, quality, and pragmatism
Lead, coach, and grow a globally distributed team of technical support engineers
Own capacity planning and staffing strategy aligned to customer demand
Serve as an escalation point for complex, high-impact, or ambiguous customer issues
Design and operationalize support experience programs (e.g., proactive support, root cause analysis, Voice of Customer)
Collaborate closely with Product, Engineering, Sales, and customer-facing teams to unblock customers and prevent future issues
Leverage automation and AI to improve support quality, efficiency, and scalability

Qualification

Technical support managementSaaS experienceData integrationsDistributed systems troubleshootingSQLREST APIsSupport tools proficiencyCommunicationCollaborativeCustomer-focused

Required

8+ years of experience in technical support, customer engineering, or solutions roles in SaaS
3+ years of experience leading technical support or customer-facing engineering teams
Proven experience building or scaling support functions in early-stage or evolving environments
Demonstrated success transforming reactive support teams into more structured, scalable operations
Comfortable operating at both strategic and tactical levels
Strong communicator who can translate complex technical issues for both technical and non-technical audiences
Collaborative, pragmatic, and customer-focused, with a bias toward action and continuous improvement
Strong working knowledge of modern SaaS architectures, APIs, and data integrations
Experience troubleshooting distributed systems, data pipelines, or cloud-based platforms
Familiarity with SQL, REST APIs, and log-based debugging
Hands-on experience with support and collaboration tools (e.g., Zendesk, Intercom, Jira, Linear)

Company

Airbyte

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Airbyte is an open-source data integration engine that helps to sync data from applications to warehouses.
dateFounded in 2020
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://airbyte.com

H1B Sponsorship

Airbyte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (5)
2022 (4)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$181.2M
Key Investors
BenchmarkAccel
2021-12-17Series B· $150M
2021-05-25Series A· $26M
2021-03-02Seed· $5.2M

Leadership Team

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Michel Tricot
Co-Founder & CEO
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John Lafleur
Co-founder & COO
linkedin

Recent News

Business Wire
Airbyte Delivers Improvements Making Data Transfer Easier and Faster than Ever Before
2025-12-05
Pulse 2.0
Nexa Equity Expanding Investment And Operating Team With Key Additions
2025-11-04
Sramana Mitra
1Mby1M Virtual Accelerator AI Investor Forum: Ihar Mahaniok, Geek Ventures (Part 1) - Sramana Mitra
2025-10-30
Company data provided by crunchbase