Chubb · 15 hours ago
Customer Service Representative
O'Fallon, MO
Full-time
Onsite
New Grad, Entry LevelChubb is a world leader in insurance, providing a diverse range of insurance products. The Customer Service Representative role involves assisting agency partners with quoting new business, policy changes, and account inquiries while delivering exceptional service in a fast-paced environment.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Responsible for cross selling coverage to round out accounts
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Qualification
Required
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Track record of success in managing competing demands, and problem solving while on the phone with customers
Minimum of high school diploma or equivalent
Preferred
Experience in a high-volume contact center with a strong focus on superior service is a plus!
Property and Casualty insurance experience a plus
Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
College degree or currently pursuing is a plus!
Benefits
Annual merit increase
Bonus opportunities
Employee recognition awards
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
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2026-01-14
2026-01-08
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