Anchor Point IT Solutions · 6 hours ago
IT Support, Tier 2 Role, San Luis Obispo, CA
San Luis Obispo, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $40/hr
2+ years expAnchor Point IT Solutions is a growing IT company looking for an IT Service Desk Technician - Tier 2 to join their collaborative team. The role involves providing technical support, resolving Tier 1 and 2 issues, and maintaining high customer service standards.
Information Technology
Responsibilities
Providing technical support and peace of mind for Anchor Point clients
Resolving Tier 1 and 2 technical issues and a service request queue
Various support requests including Mac and Windows operating systems, cloud services, network printers, wireless solutions and networking equipment
Answering phones – Create service requests from phone calls when appropriate and maintain AP world class customer service standards
Qualification
Required
Minimum 2 years of experience in the IT Field as a consultant or member of an IT Department
IT Help Desk Support: 2 years (Required)
San Luis Obispo, CA: Relocate before starting work (Required)
Preferred
High school or equivalent (Preferred)
Managed Service Provider: 1 year (Preferred)
M365: 1 year (Preferred)
Experience with AutoCAD, Revit, Civil 3D, AutoCAD LT and BIM Collaborate Pro is helpful
Comptia Network +, Comptia Security +, Mac OSX, Windows 11, Microsoft Azure, M365, SonicWall SNSA, Cisco CCNA, VMware, or Egnyte
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer‐care
Ability to multi‐task and adapt to changes quickly
Self‐motivated with the ability to work in a fast-moving environment
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Anchor Point IT Solutions
Anchor Point IT Solutions provides technology services to businesses in the Santa Barbara area.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Josh Novak
Partner Development Representative
Kyle Stidom
Partner Development and Marketing Director
Company data provided by crunchbase