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Ziosk · 1 day ago

Support Analyst (hybrid)

Plano, TX

Full-time

Hybrid

New Grad, Entry Level

Ziosk is a leading provider in the restaurant industry, focusing on enhancing the guest experience through innovative technology solutions. They are seeking an experienced Support Analyst to provide technical support for their enterprise applications and devices, resolving customer issues and ensuring effective communication with clients.

LifestyleRestaurants

H1B Sponsor Likely

Responsibilities

Act as frontline technical support and response for incoming queries and issues related to Ziosk systems, software, and hardware using the various Ziosk support tools

Troubleshoot incidents with point-of-sale systems and other Ziosk platforms

Provide superior customer service through phone and email support to restaurant clients

Adhere to documented metrics and key performance indicators

Proactively contact sites as needed to resolve issues discovered through various monitoring tools

Qualification

Technical supportProblem solvingPOS knowledgeVerbal communicationWritten communication

Required

Must be able to professionally interact with our client's Restaurant Management at all levels

Must be a strong problem solver

Excellent verbal and written communication skills

Must be willing to document work effort on an ongoing basis

Flexible schedule, including weekend availability through midnight

Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX

Preferred

Existing POS knowledge is not a requirement but is a plus

Benefits

Competitive benefits and compensation

Company

Ziosk

Ziosk provides technology solutions for the restaurant industry

Founded in 2007

Dallas, Texas, USA

51-200 employees

http://www.ziosk.com

H1B Sponsorship

Ziosk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Rhonda Levene

CEO and Board Member

Jacob Feinstein

Chief Technology Officer

Recent News

citybiz

Ziosk Appoints Jacob Feinstein as Chief Technology Officer

2025-08-13

Seattle TechFlash

Dallas Business Journal's 40 Under 40 unveiled for 2025

2025-04-02

Google Patent

Intelligent venue applications for use with a client device and methods for use …

2025-02-16

Company data provided by crunchbase