Dispatch · 13 hours ago
Customer Support Specialist
Boston, MA
Full-time
Hybrid
Entry Level
$50K/yr - $50K/yr
1+ years expDispatch is redefining how the world experiences home and field service, and they are seeking a talented Customer Experience Specialist to support their growing customer base. The role involves handling support requests, troubleshooting issues, and providing training material to empower customers with Dispatch's products.
Developer APIsEnterprise SoftwareSaaSSoftware
Responsibilities
Handle inbound/outbound support requests by email and phone in a timely fashion
Juggle multiple open requests simultaneously
Troubleshoot reported problems by customers
Help empower our customers by using premium product offerings, functionality and solutions in a warm, inbound lead (sale) process (Have no fear, there is no cold calling!)
Provide training material and guidance to customers
Maintain constant knowledge of Dispatch products and changes & additions to such products
Communicate daily with the team as issues and requests arise
Deal with multiple customer personalities and emotions with grace (Happy, Unhappy, Angry, Impatient, Short, Kind, etc.)
Thrive in a fast-paced, high pressure, start-up culture that expects great things every day
Qualification
Required
At least 1-2 years of support experience, ideally at a software company
Fluent in both Mac and Windows
Ability to speak verbally and in writing with a professional, friendly tone while resolving problems & answering questions
Skilled in providing step-by-step guidance to resolving issues, providing assistance and education to customers
Maintain a calm, positive voice when handling a wide range of customer personalities
Enjoy digging into a problem, diagnosing the break in the chain, narrowing the possibilities to as few pinpoints as possible
Constantly learn about technology, software products, and customer service behaviors during your own time
Local and able to work in our Boston, MA (Downtown Crossing) office daily during the 4 week training period, and in a hybrid capacity once fully onboarded
Proven ability to articulate in writing and voice
Natural ability to run fast while exercising sound judgment
Comfortable using AI tools in everyday processes
Proficiency using computers, software tools
Strong work ethic and a sense of commitment
Motivated and comfortable working with others every day
Preferred
Hands-on experience working within Salesforce Cases
Benefits
Generous medical, dental, and vision package with 90% covered by us!
Paid parental leave
401k with company match
Company sponsored Life Insurance coverage, short term disability, long term disability
Additional perks including a wellness and adventure fund, as well as monthly personal uber credits
Unlimited Paid Time Off (PTO) package
9 company Holidays
Flexible work schedule
Company
Dispatch
Dispatch is the operating system that empowers modern service experiences for the world’s largest service brands.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18.1MKey Investors
Vista Equity PartnersGrandBanks CapitalCSC Upshot
2018-09-17Corporate Round
2017-06-14Series A· $12M
2016-03-21Seed
Leadership Team
David Morland
Chief Financial Officer
Recent News
2025-09-30
BizTimes Milwaukee
2025-04-08
Company data provided by crunchbase