Kyndryl · 13 hours ago
Lead Experience Strategist
United States
Full-time
Remote
Mid, Senior Level
$89K/yr - $168K/yr
5+ years expKyndryl is a company that designs, builds, manages, and modernizes critical technology systems worldwide. They are seeking a Lead Experience Strategist to shape go-to-market strategies and create impactful pre-sales content to enhance Customer Experience (CX) pipeline growth.
Information Technology & Services
Responsibilities
Create Compelling Pre-Sales Content: Develop resuable assets, pitch materials, value propositions, compelling POVs, storytelling frameworks, and executive-ready narratives that clearly articulate customer outcomes and business impact
Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs, advocating for a customer-first approach to ensure all experiences are intuitive and meet user needs
Business Acumen: You understand business strategy and can connect it to experience and help others understand the value of experience-led outcomes
Experience Optimization: You can evaluate and recommend ways to optimize customer and employee experiences, including moments that could be improved with self-serve, AI, automation, and empowerment across the end-to-end journey
Design and deliver solutions: Create strategic deliverables such as experience maps, user journeys, and service blueprints to articulate insights and guide solution development
Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. You’ve facilitated brainstorming / future-state innovation sessions and use case development that foster experimentation and POCs/prototypes
Storytelling: You can build a compelling narrative and communicate clearly – rooted in a desire to change mind, hearts and behaviors
Conduct Research and Analysis: You can design and conduct qualitative and quantitative research, concept evaluations, and competitive analyses – identifying trends, opportunities, and potential threats to inform the future state CX vision
Psychology: You have a deep understanding of human needs and behavior (e.g. thoughts, expectations, motivations, perceptions, beliefs, emotions, etc.) to influence desirability, adoption, and culture
Qualification
Required
Create Compelling Pre-Sales Content: Develop reusable assets, pitch materials, value propositions, compelling POVs, storytelling frameworks, and executive-ready narratives that clearly articulate customer outcomes and business impact
Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs, advocating for a customer-first approach to ensure all experiences are intuitive and meet user needs
Business Acumen: You understand business strategy and can connect it to experience and help others understand the value of experience-led outcomes
Experience Optimization: You can evaluate and recommend ways to optimize customer and employee experiences, including moments that could be improved with self-serve, AI, automation, and empowerment across the end-to-end journey
Design and deliver solutions: Create strategic deliverables such as experience maps, user journeys, and service blueprints to articulate insights and guide solution development
Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. You've facilitated brainstorming / future-state innovation sessions and use case development that foster experimentation and POCs/prototypes
Storytelling: You can build a compelling narrative and communicate clearly – rooted in a desire to change mind, hearts and behaviors
Conduct Research and Analysis: You can design and conduct qualitative and quantitative research, concept evaluations, and competitive analyses – identifying trends, opportunities, and potential threats to inform the future state CX vision
Psychology: You have a deep understanding of human needs and behavior (e.g. thoughts, expectations, motivations, perceptions, beliefs, emotions, etc.) to influence desirability, adoption, and culture
5+ years in progressive, CX strategy focused consulting role; with a blend of sales and delivery experience preferred, bringing cross-industry perspectives and outside-in thinking/best practices
Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field
Ability to travel up to 30% as business requires
Benefits
Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Company
Kyndryl
Kyndryl is an information technology and services company.
10001+ employees
H1B Sponsorship
Kyndryl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (35)
2023 (20)
2022 (39)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-20Post Ipo Debt· $500M
2021-11-04IPO
Leadership Team
Antoine Shagoury
Global Chief Technology Officer
David B. Wyshner
Chief Financial Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase