ClifyX · 13 hours ago
Branch Support Specialist
Baltimore, MD
Contract
Hybrid
Entry Level
3+ years expClifyX is seeking a Branch Support Specialist who provides on-site and remote technical support to end users at branch locations. This role involves delivering frontline hardware and software support, handling escalations, and collaborating with IT teams to resolve complex technical issues.
Business Information SystemsProfessional ServicesRecruitingStaffing Agency
Hiring Manager
Abdul Azim
Responsibilities
Provide on-site and remote support for hardware, software, OS, drivers, firmware, and applications
Install, troubleshoot, repair, and maintain applications and infrastructure
Handle escalations for in-house, third-party, and market data applications
Support work-from-home setups (firm-issued or personal devices with VM access)
Record and manage incidents and requests in the ticketing system
Create and maintain technical documentation
Collaborate with local and global IT teams across multiple platforms
Follow and enforce client IT policies and procedures
Participate in on-call rotation for after-hours and weekend support
Proactively communicate issues, trends, and delays to management
Stay current with technology and participate in training programs
Qualification
Required
Bachelor's degree or equivalent experience (3 years of relevant experience in lieu of education)
Experience in IT support; Financial Services/Brokerage experience preferred
Strong troubleshooting, multitasking, and organizational skills
Experience with Microsoft Office and general office computing tools
Excellent communication and customer service skills
Ability to support multiple buildings within a metro campus (if assigned)
Company
ClifyX
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations.
501-1000 employees
H1B Sponsorship
ClifyX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Anil Thakur
CEO
Glenn Gilmore
Senior Managing Partner and Executive Coach
Company data provided by crunchbase