Live Nation Entertainment · 1 day ago
Upsells Supervisor - Bayou Music Center
Houston, TX
Part-time
Onsite
Entry, Mid Level
2+ years expLive Nation Entertainment is a leading company in the live music industry, known for its diverse venues and commitment to providing exceptional guest experiences. The Upsells Supervisor is responsible for enhancing guest experiences through upselling, managing team performance, and driving revenue growth in a high-energy environment.
ConcertsEvent PromotionEventsMedia and EntertainmentTicketing
Responsibilities
Upselling concert attendees to available upgrade options on event days
Manage inventory and create the team’s nightly sales goals
Manage Hourly Team Members
Work with GM and Operations Manager on disciplinary performance issues for hourly team members
Ensure compliance with Workplace Standards
Maintain constant communication with staff and guests to ensure that they receive highly personalized service
Floor set up in upgrade areas before doors open (VIP Lounge, Premier Seating Area, Upsells Podiums, etc.)
Participate in developing long and short term plans for revenue growth
Generate/Enhance Revenue and VIP counts
Execute nightly sales campaigns that increase incremental sales
Create and maintain a high energy environment that fits within Live Nation standards
Ensure atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor
Maintain cleanliness standards at its highest
Capable of maintaining a positive attitude
Maintains an objective view in all circumstances
Listens empathically to Management and Team Members
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance a positive image
Thinks creatively to produce new possibilities in all areas of operations
Ability to alleviate volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the Mission and Values of the company
Accountability
Development (self and subordinates)
Working Relationships
Judgment
Quality of Work
Dependability/Reliability
Written and verbal communication
Financial Goals
Operations of Experience Goals
Manageability
Qualification
Required
Excellent communication and interpersonal skills
Well-spoken and personable
Ability to problem solve, multitask, and is well organized
Charismatic and a people person. Fearless and excited to lead a team
Ability to take charge, think outside the box and come up with creative solutions
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Ability to anticipate guests' needs
Working knowledge of venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends)
Entry level knowledge of legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
Interpersonal skills: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
Ability to handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
High School diploma required, College preferred, T.I.P.S. certification or equivalent; 2-3 years experience in an up-scale service and/or in a live music club or nightlife industry with high level customer service
Company
Live Nation Entertainment
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.
Founded in 1996Beverly Hills, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.72BKey Investors
Public Investment Fund
2025-10-08Post Ipo Debt· $1.3B
2024-12-03Post Ipo Debt· $1B
2023-01-09Post Ipo Debt· $900M
Leadership Team
Chris Loll
Chief Operating Officer, Media & Sponsorship
Kevin Chernett
Executive Vice President Global Content Distribution & Innovation
Recent News
2026-01-24
Digital Music News
2026-01-24
2026-01-23
Company data provided by crunchbase