Citizens · 8 hours ago
Team Mgr FIU Investigations
200 Station Drive, Westwood, MA, 02090, US
Full-time
Onsite
Mid, Senior Level
2+ years expCitizens is a financial services company seeking a Team Manager for their AML Investigations team. The role involves overseeing the quality and timeliness of investigative case work and Suspicious Activity Reports (SARs), while also managing a team of AML Investigators and ensuring compliance with BSA/AML regulations.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Ensure that department policies for alert, case, and SAR quality and timeliness are met
Review investigative case work and Suspicious Activity Reports (SAR) prepared by assigned AML Investigators for accuracy and quality
Work closely with the Director of AML Investigations to improve the efficiency and effectiveness of department processes and procedures, including the automated AML solution
Investigate the most highly complex cases for potential money laundering/terrorist financing crimes and BSA/AML violations
File Suspicious Activity Reports (SARS) as required by BSA Regulations
Coordinate and conduct complex due diligence inquiries on individuals, firms and organizations suspected of money laundering crimes or AML/BSA violations
Regularly interact with and provide supporting documentation and information to law enforcement representatives
Perform validation activities related to the Transaction Monitoring Model and associated reporting
Assist in the development of requirements for, and implementation of, a case management and transaction monitoring application
Assist in the identification of potential uses, and development of, automations to facilitate business line efficiencies
Assist in financial forensic investigations on complex and sensitive AML cases
Perform a detailed assessment of the risk represented by the customer and/or the activity in which the customer has engaged
Exercise critical thinking and critical decision making skills to determine further investigative and analytical activity
Produce robust and comprehensive SAR narrative for law enforcement audience
Supervise a team of AML Investigators and Senior AML Investigators
Review and critique the Investigators’ decision making process for each case
Review and approve the content and quality of cases and SARs prepared by assigned team member
Provide performance coaching
Leverage AML subject matter expertise for the development and training of team members
Ensure that SARs are completed within the required regulatory time frame and Service Level Agreements
Demonstrate an excellent understanding of BSA/AML regulations
Organize and prioritize work tasks to ensure completion of a large volume of work
Make recommendations for improving the efficiency and effectiveness of department processes and procedures
Develop and maintain strong relationships with law enforcement
Qualification
Required
Financial Services 2-4 years
AML Investigations 2-4 years
Bachelor's Degree Required – All relevant majors considered including Forensic Accounting, Criminal Justice, Business Administration, Philosophy, Communications, Chemistry, etc
Knowledge of AML regulations and industry best practices
Excellent written and oral communication skills
Strong investigative and research skills
Ability to prioritize a complex workload
Excellent knowledge of retail banking, lending and bank operations processes
Ability to provide high quality service to all business units across CFG and adhere to Quality Standards and Corporate Values
Track record of practical experience with various commercial and proprietary computer systems
Excellent Microsoft Word and Excel skills along with general proficiency in adapting to new software applications
Preferred
Experience, or demonstrated ability, to manage a team of professionals
CAMS certification (Certified Anti-Money Laundering Specialist)
Experience with AML transaction monitoring for securities/brokerage a plus
Experience with AML transaction monitoring for third-party payments processing/Embedded
Professional or academic research and writing a plus
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase