Artemis · 17 hours ago
Call Center Supervisor
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
3+ years expArtemis Healthcare Partners is seeking a dedicated and passionate professional to join their team as a Call Center Supervisor. The role involves leading recruitment, retention, and development efforts within the call center, while also driving individual and team performance to achieve departmental goals.
Staffing & Recruiting
Hiring Manager
Jenny Ferris
Responsibilities
Lead the recruitment process for hiring highly qualified and motivated team members. Screen resumes, conduct interviews, and identify candidates aligned with the department's values and goals
Implement strategies to enhance employee tenure and job satisfaction, fostering a culture of growth and stability. Conduct regular one-on-one meetings to review performance, discuss progress, and identify career development opportunities. Monitor team morale, addressing challenges proactively to maintain a positive work environment
Set and manage individual and team goals, in support of achieving departmental sales goals and KPIs, ensuring alignment with broader organizational objectives. Continuously evaluate team member performance, identifying high-performing traits and areas for improvement. Provide coaching and actionable feedback, enabling team members to excel in closing at high rates
Look for and present to senior leadership ideas on refining business processes in a manner that supports a higher level of individual and team performance. Collaborate with senior leadership to identify and implement new ideas that improve departmental performance and employee engagement. Lead by example, fostering a culture of continuous learning and adaptability
Work closely with the sales trainer to ensure employees fully adopt training programs and show consistent measurable progress in achieving their goals. Monitor training effectiveness and provide feedback to adjust training methods to fit each team member, maximizing impact on their performance. Act as a role model in the application of consultive sales skills, able to connect caller needs to the services provided in a manner that leads to positive results
Actively participate in the leadership of the department, contributing to strategies for revenue growth, increased bookings, and employee retention. Analyze individual and team performance data to support and make informed decisions, taking applicable actions to enable achievement of departmental goals. Serve as the point of contact for escalated issues, demonstrating problem-solving expertise and a customer-focused mindset
Qualification
Required
External candidates must have a minimum of three years' experience in an in-bound sales call center environment, including two or more years in a leadership role, with a proven track record of for driving individual and team performance in meeting revenue goals
Proven experience in hiring, retaining and developing high performing staff
Strong track record of achieving and exceeding sales targets in a team-based environment
High school diploma required; college degree preferred
Exceptional leadership, coaching, and motivational skills
Strategic thinking with the ability to implement innovative solutions and drive change
Excellent communication and problem-solving abilities
Proficiency in analyzing and interpreting performance metrics to guide team decisions
Commitment to fostering a positive, growth-oriented team culture
Valid driver's license and reliable transportation
Company
Artemis
At Artemis, we offer a talent delivery methodology, that actually delivers. We go above and beyond the checkboxes, references and resumes.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase