Yochana · 13 hours ago
Desktop Support Engineer
Jersey City, NJ
Contract
Onsite
Mid LevelYochana is seeking a Desktop Support Engineer to optimize their global Windows 11 desktop environment. The role involves engineering and maintaining desktop systems, managing Microsoft Intune, and providing advanced automation and support for escalated desktop issues.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Bhumi Obbani
Responsibilities
Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security
Own OS image engineering, lifecycle management, configuration baselines, and feature update strategies
Lead complex troubleshooting efforts using logs, diagnostics, and telemetry
Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management
Lead Windows Autopilot deployments, provisioning workflows, and zero‑touch onboarding processes
Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks
Drive all aspects of MECM administration and engineering, including:
Task sequence creation and optimization (OSD, refresh, break/fix workflows)
Patch management and compliance reporting
Infrastructure health and performance tuning
Implement and automate MECM‑related processes to reduce operational overhead
Design and maintain advanced PowerShell automation for:
Automation
Configuration enforcement
Remediation scripts
User provisioning
Data transformation and reporting
Develop reusable automation modules that support engineering and operational workflows
Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience
Develop custom remote actions, dashboards, and investigations (if Nexthink is available)
Provide 3rd‑line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams
Participate in an on‑call rotation and support planned weekend engineering activity for global deployments
Maintain detailed documentation, runbooks, and architecture diagrams
Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes
Qualification
Required
Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security
Own OS image engineering, lifecycle management, configuration baselines, and feature update strategies
Lead complex troubleshooting efforts using logs, diagnostics, and telemetry
Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management
Lead Windows Autopilot deployments, provisioning workflows, and zero‑touch onboarding processes
Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks
Drive all aspects of MECM administration and engineering, including task sequence creation and optimization (OSD, refresh, break/fix workflows), patch management and compliance reporting, infrastructure health and performance tuning
Implement and automate MECM‑related processes to reduce operational overhead
Design and maintain advanced PowerShell automation for automation, configuration enforcement, remediation scripts, user provisioning, data transformation and reporting
Develop reusable automation modules that support engineering and operational workflows
Provide 3rd‑line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams
Participate in an on‑call rotation and support planned weekend engineering activity for global deployments
Maintain detailed documentation, runbooks, and architecture diagrams
Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes
Preferred
Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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