Brooklyn Sports & Entertainment · 10 hours ago
Senior Account Manager, Membership Services
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
$68K/yr - $70K/yr
2+ years expBrooklyn Sports & Entertainment creates bold experiences in sports and entertainment, and they are seeking a Senior Account Manager for their Membership Services team. This role is responsible for providing elite client service to season ticket members and facilitating revenue generation and client retention.
EventsFranchiseMedia and Entertainment
Responsibilities
Provides exceptional client service by attentively listening and comprehending the needs of Season Ticket Members
Solicits and sells products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current Season Ticket Members
Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward
Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals
Possesses a thorough knowledge of Barclays Center services and Season Ticket Member benefits
Participates and assists with Season Ticket Members’ needs and department events
Retains and renews Season Ticket Members’ accounts in their specified arena seating zone
Assists with the Season Ticket Members’ upgrade process
Assists with game night operations in all hospitality areas
Coordinates with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent
Informs and updates management immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members
Handles and resolves all client complaints
Qualification
Required
Bachelor's degree required
2-4 years of experience working in sales and/or client service (preferably for a professional sport franchise)
Proven track record of successful sales experience required
Outstanding client service and interpersonal communication skills
Displays competencies in face-to-face presentations and event selling
Must have experience working with database applications
Proficient with Microsoft Suite and related software
Extensive sales prospecting-by-phone, cold-calling experience
Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole
Ability to create and maintain productive, positive relationships through strong communication and interpersonal skills
Demonstrates a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives
Benefits
Bonus eligibility
Medical, dental, and vision coverage; HSA and FSA eligibility
401k Employer Match at 4%
Competitive PTO policy & Company Holidays
Parental leave policy eligible after 6 months of service
Access to events at Barclays Center, subject to ticket availability
Free lunch onsite Monday - Thursday; onsite barista bar
And more!
Company
Brooklyn Sports & Entertainment
Brooklyn Sports & Entertainment is a platform dedicated to creating bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality—The Brooklyn Way.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$688MKey Investors
Julia Koch
2024-06-19Secondary Market· $688M
Leadership Team
Josh Pruss
Senior Vice President, Global Partnership Marketing & Premium Hospitality
Ryan Hilgers
Senior Vice President, Global Partnership Development
Recent News
Sports Business Journal
2025-11-25
Sports Business Journal
2025-11-23
Sports Business Journal
2025-11-20
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