Gallagher · 3 hours ago
Client Manager
Grand Rapids, MI
Full-time
Onsite
Mid, Senior Level
3+ years expGallagher Benefit Services is dedicated to helping organizations navigate their people decisions and create better workplaces. As a Client Manager, you will actively manage client accounts, lead complex self-funded accounts, and build strong relationships with clients and vendor partners to ensure exceptional service delivery.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
You are the strategic relationship manager and client liaison
You will lead increasingly complex self-funded accounts while collaborating with senior teammates
You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
Share market expertise with clients and keep them well-informed of compliance related issues
You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
Guide, develop, and mentor new hires, account management, and team resources
Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
Ability to travel up to 25% of the time
Proficiency in Microsoft Office
Life & Health License is required
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase