OpenTable · 12 hours ago
Associate Account Manager Enterprise
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $70K/yrOpenTable is an industry leader with a passion for helping restaurants thrive, and they are seeking an Enterprise Associate Account Manager. This role focuses on supporting customer engagement with OpenTable software to ensure adoption and high client retention by maximizing customer satisfaction and driving utilization of services.
HospitalityInternetReservationsRestaurants
Responsibilities
Support account managers to build upon existing high-level relationships
Serve as a liaison between the client(s) and appropriate company departments
Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients
Support in providing customized product and operational presentations to existing customers
Encourage customers to think differently about their business in ways that will help both parties achieve success
Educate restaurants about trends in the industry and offer unique insight
Provide partners with data and reports to better run their operations
Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned
Provide follow-up with customers to ensure customer satisfaction
Maintain communication records & prepare productivity reports as required
Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company's account management systems (including Salesforce)
Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts
Leverage skills and client experience to continually evolve account management approaches and processes
Support the Enterprise sales and operations teams as needed
Qualification
Required
Analytical and problem-solving skills to interpret data to drive business decisions
Account management or equivalent experience
Knowledge of restaurant operations
Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines
Aptitude for gathering and using data to inform and persuade others to make business decisions
Excellent presentation skills; strong writing skills
High-reaching, tenacious and results-driven
Excellent organizational, documentation, and time management skills
Demonstrated success working in an unstructured and entrepreneurial environment
Proven ability to work across many departments to solve problems and achieve results
Demonstrated success in building and maintaining business/customer relationships
Attention to detail in administrative responsibilities
Capacity to grasp and learn complex concepts quickly and independently
Experience using Salesforce or an equivalent CRM solution is a plus
Proficiency in Word, Excel, Google Slides, and online meeting solutions
Ability to work across all U.S./Canadian time zones as needed
OpenTable software experience a plus
Strong interpersonal and communication skills
Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience
University degree preferred
Benefits
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
+ Company-paid therapy sessions through SpringHealth
+ Company-paid subscription to Headspace
+ Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
+ Development Dollars
+ Leadership development
+ Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Company
OpenTable
OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings.
Founded in 1998
1001-5000 employees
H1B Sponsorship
OpenTable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (13)
2022 (20)
2021 (4)
2020 (35)
Funding
Current Stage
Public CompanyTotal Funding
$48MKey Investors
Impact Venture Partners
2014-06-13Acquired
2009-05-21IPO
2000-10-01Series C· $36M
Leadership Team
Ashley Tyra
Vice President of Product Management
Alex Woolf
iOS
Recent News
The Motley Fool
2026-01-25
The Motley Fool
2026-01-08
Company data provided by crunchbase