Sales Support jobs in United States
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JD.COM · 5 hours ago

Sales Support

positionFontana, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$71K/yr - $86K/yr
date1+ years exp

JD.com is a leading supply chain-based technology and service provider, committed to enhancing consumer retail experiences. The Sales Support role involves enabling sales processes, conducting analytics-driven insights, managing customer relations, standardizing processes, and ensuring compliance and risk mitigation.

E-CommerceInternetLogisticsMarketplaceRetail
Hiring Manager
Crystal Qiang Jiang
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Responsibilities

Enable end-to-end sales processes (contracts, billing, account management) to ensure compliance and data integrity, driving seamless execution
Build integrated sales dashboards and conduct multidimensional analyses (e.g., customer lifecycle, conversion rates) to identify risks and recommend efficiency optimizations
Implement tiered lifecycle strategies to drive renewals, win-back campaigns, and experience enhancements, boosting engagement and retention
Optimize support workflows by creating SOPs and delivering system training. Reduce operational exceptions through standardized practices
Monitor and mitigate risks (e.g., unauthorized reselling, pricing violations) via enhanced control systems. Enforce compliance to safeguard profitability and sustainable growth

Qualification

3PL warehousing operationsSupplier procurementBusiness negotiationMarket capacity understandingAccount managementCoordination abilitiesBilingual ChineseBilingual EnglishCommunication skills

Required

Minimum 1+ year of experience working with 3PL warehousing operations
Extensive experience in supplier procurement, management, and assessment, excellent business negotiation skills and coordination abilities, and a clear understanding of market capacity conditions and pricing structures
Proven ability to work with internal teams such as sales, operations, warehouse, finance, and customer service to support account execution and issue resolution
Strong verbal and written communication skills in Chinese (Mandarin) and English

Benefits

Health insurance
Performance bonuses

Company

JD.COM

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JD.com is an internet company and online consumer electronics retailer in China.
dateFounded in 1998
location
Beijing, Beijing, CHN
people-size10001+ employees
web-link
http://corporate.jd.com

Funding

Current Stage
Public Company
Total Funding
$6.83B
Key Investors
GoogleDST GlobalOntario Teachers' Pension Plan
2024-05-21Post Ipo Debt· $2B
2021-12-28Post Ipo Debt· $2B
2020-10-12Post Ipo Equity

Leadership Team

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Sandy Xu
Chief Executive Officer and Executive Director
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Sidney Huang
CFO

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Company data provided by crunchbase