Optum · 7 hours ago
Clinical Administrative Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$17.98/hr - $32.12/hrOptum is focused on improving the flow of health data and information to create a more connected system. The Clinical Administrative Coordinator will process release of information requests and ensure compliance with privacy regulations while providing excellent customer service in a high-volume environment.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service
At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
The ROI Specialist engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
Promotes positive customer relations through prompt and courteous service. Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed
Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. Performs other duties as assigned
This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
Experience with Release of Information (ROI) and medical record releases
Experience working within the health care Industry
Ability to work Monday - Friday, between 08:00 AM to 04:30 PM MST, including rotating holidays
Reside within Arizona
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to apply regulatory requirements to facilitate organizational compliance
Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders
Effective organizational skills, demonstrating attention to details and excellent customer service skills
Able to work independently in a fast-paced environment
Problem solving and critical thinking skills
Competent use of email, fax machines, copiers
Effective communication skills (verbal and written)
Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Experience with healthcare terminology
Experience with policy, and procedures within Arizona state law, federal, and HIPAA regulations
Experience working in a hospital, physician's office or medical clinic setting
Clerical or administrative support background
Experience working in a call center
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
Founded in 2011
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
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