Western Youth Services · 7 hours ago
Clinical Office Manager
Fountain Valley, CA
Full-time
Onsite
Entry, Mid Level
$69K/yr - $72K/yr
2+ years expWestern Youth Services is a leading expert in children’s mental health and wellness solutions. The Office Manager plays a critical leadership role in ensuring high-quality client care and efficient clinic operations, while managing compliance and quality assurance initiatives.
ConsultingHealth CareMental HealthWellness
Responsibilities
Assumes primary responsibility for managing and overseeing program and staff compliance with quality assurance standards and guidelines
Train and support the administrative team in database systems, IRIS, and customer service workflows
Analyze data to identify improvement opportunities and track the effectiveness of QI projects
Collaborates with clinical and administrative staff to establish and enforce best practices and protocols
Ensures compliance with all contractual obligations and applicable regulatory requirements
Prepares and present reports on QI activities and outcomes to clinic leadership
Oversee the daily operations of the outpatient clinic, ensuring a welcoming and efficient environment for clients, families and staff
Supervises administrative assistants including training, overseeing assigned tasks/projects, managing performance, and completing evaluations
Manage office workflows, scheduling, and resource allocation to optimize staff productivity, high-quality client care and service delivery
Identify, address, and resolve operational challenges in a timely and effective manner
Addresses and resolves operational issues promptly and effectively
Provide consistent leadership, guidance, and support to administrative staff
Facilitate regular team meetings to communicate updates, gather feedback, d promote collaboration
Develop and implement training programs to strengthen staff skills and knowledge
Monitor performance and provide coaching and feedback as needed to maintain service excellence
Qualification
Required
Bachelor's degree in an accredited institution or a high school diploma/GED with relevant professional experience in quality assurance, compliance, or office management within a mental health or healthcare setting
Minimum of two (2) years of directly related experience in quality assurance, technical review, and audits within a mental health or healthcare setting
Demonstrated knowledge of Medi-Cal documentation requirements, with the ability to train staff and monitor compliance
Ability to interpret mental health documentation, reports, and all applicable regulations
Strong written and verbal communication skills, including the ability to prepare reports and present information to individuals and groups
Demonstrated cultural humility and sensitivity to diverse socioeconomic and multicultural populations
Awareness and demonstration of sensitivity to diverse socioeconomic and multicultural backgrounds
Commitment to WYS Diversity, Equity, and Inclusivity (DEI) initiatives
Strong analytical, numerical, and problem-solving skills, including experience with financial statements and reports
Proven ability to manage multiple priorities, meet deadlines, and plan strategically
Excellent leadership skills with experience supervising diverse teams and improving operational efficiency. Ability to measure performance against Agency goals and establish improvement targets in quality, cost, service, and employee relations
Computer literate with Microsoft Office Suite, Outlook, Word, and clinical database skills
Preferred
Experience with EXYM and IRIS preferred
Bilingual in English and Spanish preferred
Benefits
Medical, Dental, Vision
Life Insurance, Long Term Disability
403(b) Retirement Incentive & Savings Plan
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Life insurance
Pet insurance
Referral program
Retirement plan
Vision insurance
Company
Western Youth Services
Western Youth Services (WYS) is the hub of outpatient mental health care and wellness solutions for children in Orange County, California.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lorry Leigh Belhumeur, Ph.D.
Chief Executive Officer
Company data provided by crunchbase