USA Insulation · 11 hours ago
Office Administrator and Operations Support
Herndon, VA
Full-time
Onsite
Entry, Mid Level
$32K/yr - $38K/yrUSA Insulation of Fairfax County is seeking an Office Administrator and Operations Support to ensure smooth daily operations and effective project management for insulation services. This role involves supporting strategic planning, team coordination, and client satisfaction while driving operational efficiency.
CommercialConstructionCustomer Service
Responsibilities
Review daily/weekly installation plans and coordinate with GM and President on timelines and budgets
Collaborate with sales reps and clients to align project scope and expectations
Monitor job progress and assist on-site leads with scheduling adjustments and issue resolution
Streamline workflows and recommend process improvements
Manage inventory and assist with supply chain data tracking
Coordinate monthly supply deliveries to optimize crew efficiency
Support and guide insulation technicians as needed
Track client feedback for installer incentive program and share updates in morning meetings
Coordinate training with Corporate for new Lead Techs when required
Promote a culture of accountability and continuous improvement
Serve as primary contact for clients, ensuring clear communication and satisfaction
Maintain and grow commercial client relationships
Schedule in-home assessments and greet walk-in customers professionally
Provide data to GM and CEO on project performance and operational metrics
Review payroll and expenses with CEO to identify cost-saving opportunities
Collect marketing source data from homeowners and update tracking spreadsheet
Arrive 15 minutes before crew meeting to prepare morning briefing
Share job details, schedule updates, and incentive program status
Monitor job progress and adjust next-day plans as needed
Answer customer calls and coordinate assessments
Maintain marketing effectiveness data
Qualification
Required
High School Diploma
Experience in management or customer service
Strong leadership, organization, and communication skills
Proficiency in Word, Excel, and PowerPoint
Preferred
Knowledge of insulation practices
Benefits
Federal holidays
2 weeks PTO
Individual healthcare after 1 year (may be negotiable sooner)
Company
USA Insulation
USA Insulation specializes in home insulation solutions, including Injection Wall Foam and Blown-in Attic Insulation.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Lambert
Chief Executive Officer
Company data provided by crunchbase