The Value Maximizer · 16 hours ago
ServiceNow ITSM Project Manager- BGV
California, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expThe Value Maximizer is seeking a highly experienced Project Manager with expertise in ServiceNow ITSM implementations and Background Verification programs. The candidate will lead large-scale ITSM transformations and manage end-to-end BGV project delivery while collaborating with cross-functional stakeholders.
Information Technology & Services
Responsibilities
Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure
Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance
Drive implementation and optimization of ServiceNow ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management
Ensure adherence to ITIL v3/v4 best practices
Manage UAT, production releases, and post-go-live support
Qualification
Required
10+ years overall experience
5+ years managing ServiceNow ITSM programs
Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure
Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance
Drive implementation and optimization of ServiceNow ITSM modules: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management
Ensure adherence to ITIL v3/v4 best practices
Manage UAT, production releases, and post-go-live support
ServiceNow ITSM (mandatory) - hands-on project leadership experience
ITIL v3 / ITIL v4 certified or strong practical experience
Strong understanding of CMDB, integrations, workflows, and automation
Experience with BGV tools, vendors, and compliance frameworks
Familiarity with Agile, Scrum, and Waterfall methodologies
Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint
Bachelor's degree in Engineering, Computer Science, or related field
10+ years of overall IT experience
Proven experience managing large-scale ITSM and BGV initiatives
Strong analytical, problem-solving, and decision-making skills
Preferred
PMP / PRINCE2 / SAFe certification
ServiceNow certifications (CSA, ITSM, or higher)
Experience working in global delivery or shared services environments
Company
The Value Maximizer
At The Value Maximizer, we empower businesses to unlock their full potential through cutting-edge AI-based platforms.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase