Mindlance · 12 hours ago
Desktop Support Technician
Washington, DC
Contract
Onsite
Mid Level
$26/hr - $29/hr
3+ years expMindlance is a company seeking a Technician Standard II - IT Coordinator II for a long-term position. The role involves providing IT support and troubleshooting for client hardware, software, and applications, as well as conducting client training and managing service requests through ServiceNow.
Human Resources
Hiring Manager
Shehnaz Khan
Responsibilities
Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:
IT support and troubleshooting of client provisioned hardware, software, and applications
Client IT training and outreach
Direct desk side and remote support
Virtual meeting support; and configuration and provisioning of standard devices
Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others
Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system
Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators
Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue
Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping
Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to client corporate systems
Qualification
Required
Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience
Industry certifications such as A+ recommended
Excellent verbal and written communication skills
Excellent customer service skills
Advanced skills in supporting Windows computers and Apple mobile devices
Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications
Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
Kelly Services, Inc.
2025-05-17
2025-04-14
Company data provided by crunchbase