Thomson Reuters · 20 hours ago
AI Customer Success Manager
United States of America, Frisco, Texas
Full-time
Hybrid
Mid, Senior Level
$106K/yr - $198K/yrThomson Reuters is a global leader in providing trusted content and technology solutions. They are seeking an AI Customer Success Manager to ensure clients maximize the value of their AI solutions, engaging with customers to understand their needs and drive product adoption.
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Responsibilities
Develop and maintain strong, long-term relationships with key client stakeholders, understanding their business objectives and challenges
Conduct thorough customer needs assessments to identify how Thomson Reuters AI solutions can best address their specific requirements and deliver measurable value
Proactively engage with clients to drive adoption and utilization of AI products, providing guidance and best practices
Translate complex AI product propositions into clear, concise, and compelling value statements for clients
Identify and create new opportunities within existing accounts through consultative selling, showcasing additional solutions and services
Collaborate with sales and product teams to articulate customer feedback and influence future product development
Deliver professional presentations and demonstrations of AI solutions to various client audiences
Leverage sales technology and follow established sales processes to track customer interactions, manage opportunities, and report on account health
Act as a subject matter expert on Thomson Reuters AI offerings and web-based technology, providing expert guidance and support
Champion customer success internally, influencing cross-functional teams to ensure a seamless client experience
Qualification
Required
Proven experience in a customer success, account management, or solutions selling role, preferably within a technology or AI-focused environment
Strong understanding of business processes and the ability to articulate how AI solutions can drive efficiencies and improvements
Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels
Demonstrated ability in consultative selling and delivering value-based propositions to clients
Experience with customer needs assessments and developing strategic account plans
Proficiency in leveraging sales technology and understanding sales process methodologies
Familiarity with web-based technology and the ability to explain technical concepts to non-technical audiences
Ability to work independently and as part of a team, with a strong focus on client satisfaction and achieving targets
Bachelor's degree in Business, Marketing, Computer Science, or a related field, or equivalent practical experience
Benefits
Hybrid Work Model
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
Founded in 2008
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
International Accounting Bulletin
2026-01-19
Beyond Bylines
2026-01-11
Company data provided by crunchbase