ExaTech Inc · 1 day ago
AI Architect – Contact Center (Genesys & Agentic AI)
Seattle, WA
Full-time
Hybrid
Senior LevelExaTech Inc is seeking an experienced Solutions Architect / AI Architect specializing in Contact Center implementations, with strong expertise in Genesys platforms and Agentic AI solutions. The ideal candidate will design, architect, and lead intelligent contact center transformations by integrating conversational AI, autonomous agents, and cloud-based customer engagement platforms to deliver scalable, high-performance customer experiences.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Pradeep George
Responsibilities
Design end-to-end Contact Center architectures using Genesys (Cloud / Engage / CX) platforms
Architect and implement Agentic AI solutions including autonomous agents, AI orchestration, and multi-agent workflows
Lead AI-driven customer experience (CX) initiatives including voice bots, chatbots, and intelligent routing
Integrate LLMs, NLP, speech-to-text, text-to-speech , and sentiment analysis into contact center solutions
Collaborate with business stakeholders to translate CX requirements into scalable technical designs
Define AI governance, security, scalability, and performance best practices
Guide development teams through architecture, implementation, and deployment phases
Support pre-sales activities including solution design, demos, and technical proposals
Ensure seamless integration with CRM, ticketing, analytics, and enterprise systems
Drive innovation by evaluating emerging AI and CX technologies
Qualification
Required
Good years of experience in Contact Center / CX Solutions Architecture
Strong hands-on experience with Genesys Cloud, Genesys Engage, or Genesys CX
Proven experience designing and deploying AI-powered contact center solutions
Strong knowledge of Agentic AI concepts (autonomous agents, orchestration, decision-making systems)
Experience with Conversational AI, Chatbots, Voice Bots, and Virtual Assistants
Hands-on exposure to LLMs (OpenAI, Azure OpenAI, Anthropic, etc.)
Solid understanding of cloud platforms (AWS, Azure, or GCP)
Experience with APIs, microservices, event-driven architectures
Strong communication skills and ability to work with cross-functional teams
Company
ExaTech Inc
Welcome to Exatech – Your Trusted Partner in Staffing Solutions! At Exatech, we are dedicated to addressing both IT and non-IT requirements, specializing in niche areas with the best of the solutions.
Founded in 2014
201-500 employees
H1B Sponsorship
ExaTech Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (6)
2021 (5)
2020 (4)
Funding
Current Stage
Growth StageRecent News
Business News Americas
2025-07-16
Company data provided by crunchbase