XPO · 22 hours ago
Associate Specialist, AR
North Richland Hills, TX
Full-time
Onsite
Entry Level
1+ years expXPO is a top ten global provider of transportation services, and they are seeking an Associate Specialist, AR to enhance their collections department. The role involves managing customer interactions, resolving complex issues, and ensuring a positive customer experience.
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Responsibilities
Answer inbound calls from customers in a fast-paced, goal-oriented collections department
Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
Identify collections issues and forward them to cross-functional departments for resolution
Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
Perform uploads and downloads of data to various customer portals/websites
Have effective conversations with customers to identify what they need to pay for services rendered
Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals
Qualification
Required
Excellent written and verbal communication
Able to prioritize and manage multiple responsibilities
Solid attention to detail, goal-oriented and able to build strong relationships with customers and other departments
Preferred
High school diploma or equivalent
1 to 3 years of collections or customer service experience
Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)
Previous collections software experience (HighRadius or GetPaid preferred)
Mainframe or ERP (Oracle preferred) experience
Able to read, translate and understand contractual agreements
Experience pulling, manipulating and analyzing large amounts of data
Benefits
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 13 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
Company
XPO
XPO is a provider of freight transportation and logistics services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$741M2017-07-17Post Ipo Equity· $666M
2012-06-14IPO
2011-09-01Post Ipo Equity· $75M
Leadership Team
Mario Harik
Chief Executive Officer
Jay Silberkleit
Chief Information Officer
Recent News
GlobeNewswire
2026-01-22
2026-01-13
2026-01-12
Company data provided by crunchbase