Beth Israel Lahey Health · 16 hours ago
Switchboard Operator- Per Diem
Plymouth, MA
Full-time
Onsite
New Grad, Entry Level
$17.69/hr - $29.77/hrBeth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people’s lives. They are seeking a Switchboard Operator who will manage the telephone switchboard and paging system, monitor alarms, and provide support to hospital personnel.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate
Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios
Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls
Know disaster and emergency code protocols and procedures and respond according to established procedures
Monitors all alarm signals, cameras and notifies appropriate hospital personnel
Answers emergency calls and dispatches the Public Safety Department
Arranges for telephone equipment emergency and repair service
Records and witnesses death records and releases
Maintains computerized physician on-call schedule on a daily basis
Swaps out broken pagers and logs changes for Telecommunications Coordinator
Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable
Off shifts to do additional clerical duties as required by Manager
Qualification
Required
Operates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate
Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios
Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls
Know disaster and emergency code protocols and procedures and respond according to established procedures
Monitors all alarm signals, cameras and notifies appropriate hospital personnel
Answers emergency calls and dispatches the Public Safety Department
Arranges for telephone equipment emergency and repair service
Records and witnesses death records and releases
Maintains computerized physician on-call schedule on a daily basis
Swaps out broken pagers and logs changes for Telecommunications Coordinator
Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable
Off shifts to do additional clerical duties as required by Manager
Excellent oral & communication skills required
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
Must be able to work in a stressful environment and take appropriate action
High School Graduate or equivalency
This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs
There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting
Constant use of hearing, sight and speech
Frequent use of smell and touch
Frequent keyboard and telephone use
Constant concentration and problem solving
Preferred
Previous switchboard or related experience preferred
Previous hospital experience preferred
Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
2026-01-25
Boston Globe
2025-11-24
Company data provided by crunchbase