Lira Clinical · 20 hours ago
Business Development Partner
Lira Clinical is a company focused on driving sales through customer engagement and product knowledge. The Business Development Partner will be responsible for prospecting new business, managing client interactions, and meeting sales goals while providing product support in their designated region.
Responsibilities
Actively prospect and generates new business, including cold-calling, special events, and networking activities (in addition to the leads provided by Lira Clinical)
First point of contact for all leads in designated region: Follow the appropriate pipeline for all new leads maintaining all timing requirements
Meet or exceed the minimum one-to-one communication key performance indicators
Critical thinking and problem solving using the tools and resources provided by Lira Clinical
Document all client interactions in CRM
Provide product support and guidance for all assigned accounts in designated region
Timely response to all phone calls, text messages, and emails
Resolve ALL customer issues with products and/or orders
Guide clients/accounts to online resources and on-demand education
Participate in trade shows and events as needed (may require overnight travel)
Promote special events and classes (including in-person, live-virtual, and on-demand)
Meet/exceed sales goals monthly, quarterly, yearly
Qualification
Required
2+ Years experience in B2B Account Management
Aesthetics license or equivalent industry experience
Demonstrated knowledge of industry business best practices
Ability to self-manage based on individual expectations and deadlines
Present yourself in a professional manner during work hours and all work-related activities and interactions. This includes attire, communication, behavior, and grooming/hygiene
Communicate professionally in-person, on the telephone, with text messages, and email communication
Able to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback in a positive and productive manner; Contributes to building a positive team spirit; Puts success of team above own interests
Microsoft Office/Microsoft Teams: Word, Outlook, Excel, PowerPoint
Windows 11 or other operating systems (basic functionality)
NetSuite
Client Management Software
Social Media
Google: GMAIL, Calendar, Drive
Interact with screens for 8-hour shift, including smart phone and laptop – continually
Use of a computer including typing, sitting, reading, and writing – continually
Sit at a desk/workspace for 8-hour shift – continually
Provide a quiet area, free from distractions in your home office – required
Lift up to 25 lbs. as needed at special events – occasionally
Stand for extended periods of time for special events – occasionally
Employee must hold a valid driver's license and maintain a clean driving record
Personal vehicle must be insured, registered, and in safe operating condition
Ability to travel within assigned territory up to 50% of work time, including overnight travel as required. A minimum of 25% of work time should be spent conducting in-field business activities (account visits, trainings, or events)
Business Development Partners must reside within their assigned territory
Company
Lira Clinical
Lira Clinical is a global skincare company providing modern skincare.