The Cigna Group · 7 hours ago
Technical Support Associate Analyst
St Louis, MO
Contract
Onsite
Entry Level
$20/hr - $29/hr
3+ years expThe Cigna Group is seeking a Technical Support Associate Analyst to provide on-site technical support in St. Louis, MO. This role involves installing, configuring, and troubleshooting Windows desktop systems and delivering exceptional customer service while managing service requests and documenting work performed.
CommercialHealth CareHospitalInsuranceMedical
No H1B
Responsibilities
Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers
Escalates unresolved issues in a timely manner
Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately
Manages service request queues and resolves daily hardware and software service and support requests
Adheres to established service level goals
Thoroughly document work performed in ticketing system
Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures
Works on site specific department projects and/or sub-projects
Works under own initiative, prioritizes own work, and meets agreed timelines
Qualification
Required
3 years of recent Desk Side Support required with Hands on Experience
Strong Customer service skills
Exceptional work ethic
Positive attitude
Experience with imaging and troubleshooting PCs in a networked environment
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
General knowledge of networking switches and data networks
General knowledge of IP telecommunications systems
General knowledge of printers
MAC knowledge
1+ Years PC/LAN Technical Experience
Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines
Preferred
BS in IT or related field PREFERRED or equivalent experience
Benefits
Medical
Dental
Vision
401K (provided minimum eligibility hours are met)
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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