CACI bv · 2 hours ago
End User Support Technician
Norfolk, VA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $129K/yr
5+ years expCACI is a company dedicated to ensuring the safety of our nation through innovative technology solutions. They are seeking an End User Support Technician to support end-users, maintain infrastructure, and contribute to various IT initiatives, while ensuring seamless technology operations.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure, image, and troubleshoot end-user computers, hardware, and software
Manage incidents, service requests, and ensure high-quality user experience
Repair data files, perform migrations, and manage permissions
Maintain and troubleshoot multifunction devices, UPS systems, and network equipment
Execute user moves, install network cabling, and resolve connectivity issues
Support physical security systems and manage IT asset disposal
Maintain stockroom inventory and document activities in ServiceNow
Apply security patches, support mobile devices, and resolve technical issues
Collaborate with IT teams on complex incidents and infrastructure initiatives
Plan and support AV events, and assist with acquisition and integration efforts
Develop and update technical documentation
Qualification
Required
U.S. Citizenship with the ability to obtain a Secret security clearance
Bachelor's degree or equivalent experience, with five to seven years of relevant IT support experience
Proficiency with Windows desktop operating systems and Dell hardware platforms
Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams
Solid understanding of network communications and fundamental networking principles
Excellent written and verbal communication skills with a strong customer service orientation
Ability to work effectively both independently and in a team environment with minimal supervision
Strong attention to detail with demonstrated analytical and problem-solving capabilities
Excellent time management skills and the ability to manage multiple priorities
Proven ability to communicate effectively with end users via phone and email
Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx
Ability to lift and carry up to 30 pounds
Strong organizational skills with the ability to maintain a clean and orderly workspace
Preferred
Experience supporting BitLocker and Windows Hello
Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments
Experience with Cisco VoIP phones and Cisco Call Manager
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase