Brooklinen · 9 hours ago
IT Support Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expBrooklinen is a growing organization focused on providing comfort and quality. They are seeking an IT Support Specialist to serve as the first point of contact for hardware and software support, ensuring their systems run smoothly and securely while collaborating with the People team and external vendors.
Home DecorManufacturingRetail
Responsibilities
Serve as the first point of contact for hardware and software support across HQ and retail
Own incoming requests through our IT ticketing system, providing thoughtful, timely, and effective support
Partner with the People team to provision, configure, and deploy laptops, peripherals, and access for new hires
Manage secure and complete deprovisioning for departing team members
Monitor and maintain network infrastructure across HQ and retail locations
Perform routine system health checks, software updates, and maintenance schedules
Maintain accurate inventory of hardware assets and software licenses from onboarding through end-of-life
Work directly with third-party partners to troubleshoot and resolve connectivity or infrastructure issues
Assist with day-to-day NetSuite support tasks, as needed, under the guidance of our NetSuite Administrator
Develop and maintain internal documentation, procedures, and how-to guides in our IT knowledge base
Identify opportunities to improve processes, tooling, and the overall IT experience
Help build scalable, sustainable IT practices as Brooklinen continues to grow
Qualification
Required
2+ years of professional IT experience supporting a small to mid-sized business
Comfort operating in an environment with broad scope, evolving processes, and hands-on ownership
Strong working knowledge of macOS, Windows, and iOS
Experience supporting WiFi and physical networks
Hands-on experience with MDM and remote management tools (e.g., Jamf, Remote Desktop)
Experience with Google Workspace and Microsoft Azure (O365)
Familiarity with identity providers and endpoint security tools (e.g., Okta, Mimecast)
Experience with Cisco Meraki and/or UniFi networking systems
Comfort working in ticketing systems and project management tools (e.g., Jira, Monday.com)
Strong organizational skills and the ability to manage multiple priorities at once
Clear, friendly communication skills and a customer-service mindset
A high degree of ownership and comfort working independently
Preferred
Experience supporting or deploying AI tools and related security policies
A foundational understanding of how code and systems interface with one another
Previous experience with NetSuite or ERP systems
Exposure to CPG or retail environments, with a high-level understanding of operations and accounting workflows
Benefits
Up to 100% medical, dental, and vision coverage (employee-only)
Fertility & family-building support (up to $20,000 lifetime)
401(k) with a 4% company match
16 weeks fully paid parental leave
20 vacation days (25 after 5 years) + year-round Summer Fridays
Hybrid work (2 core in-office days, Tues–Thurs)
Remote Thanksgiving week + last week of December
Up to 4 additional remote weeks per year with approval
40% employee discount + seasonal product allowance
One Medical, Talkspace, and $1,000 per year via Joon for wellness
One-month paid sabbatical at 5 years
Company
Brooklinen
Brooklinen is a manufacturer and supplier of bed and bath linens as well as loungewear.
51-200 employees
H1B Sponsorship
Brooklinen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$60.02MKey Investors
Freeman SpogliSummit PartnersFirstMark
2021-06-30Private Equity
2020-03-03Series B· $50M
2017-03-16Series A· $10M
Leadership Team
Billy May
Chief Executive Officer, Board Director
Vicki Fulop
Cofounder of Brooklinen
Recent News
Business Insider
2025-10-07
Company data provided by crunchbase