ChatGPT Jobs · 20 hours ago
Staff Product Manager- ServiceNow AI Implementation
McKinney, TX
Full-time
Hybrid
Senior Level, Lead/Staff
6+ years expServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers. This role leads the evolution of AI-native and agentic capabilities on the ServiceNow Platform, focusing on product strategy, collaboration with engineering and design, and customer engagement.
Computer Software
Responsibilities
Own the product strategy and roadmap for product area, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, output validation, and administrative experiences
Partner with engineering and design to build robust, scalable platform components
Leverage existing ServiceNow capabilities while identifying key innovations
Influence product teams to adopt frameworks and solutions
Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions
Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow
Engage deeply with customers to drive adoption and gather feedback
Prototype and test new AI capabilities with cross-functional teams
Champion customer-centric thinking across the organization
Qualification
Required
Experience with ServiceNow Platform, and have demonstrable experience with Implementing ServiceNow
Ideally hold a current CTA and/or CMA certification
Experience in building AI solutions using the ServiceNow Platform
Experience working and building for Administrator personas
Strong understanding of the role of data in AI development
6+ years of enterprise software product management experience, with at least 5 in SaaS; AI/ML or data platform experience strongly preferred
Lead, manage a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results
Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time
Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision
Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams
Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes
Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders
Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning
Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase