Richemont · 2 hours ago
Customer Service Manager
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expRichemont is a luxury goods company, and they are seeking a Customer Service Manager to oversee the logistics of repairs and ensure compliance with procedures. The role involves managing shipping processes, leading a team, and applying company policies consistently across operations.
FashionJewelryRetail
Responsibilities
Repair logistic management: oversee the logistics of repairs within the designated zone, ensuring a continuous flow throughout the receiving, final control, and shipping processes, with an emphasis on small batch management
Compliance and Security: Ensure all receiving processes adhere to compliance procedures, including SAS, video tracking and filing. Guarantee the secure and cautious opening of parcels, followed by accurate sorting of repairs, spare parts, or other categories
Registration and invoicing: Expedite the movement repairs to the registration phase to maintain continuous flow. Perform final control to verify that completed work and invoices align with initial estimates
Shipping and Carrier management: Organise the grouping of repairs by destination and ensure that all repairs are packed according to established standards. Manage the relationship with carrier(s) to optimize shipping efficiency
Performance monitoring and anomaly resolution: continuously monitor the work in progress (WIP) at each stage of the repair process. Track and resolve any anomalies that arise, promptly identifying bottlenecks and implementing corrective actions, such as reallocating resources
Team leadership and development: lead daily morning meetings for the administrative area, fostering staff versatility and adaptability through organised rotations. Monitor and provide feedback on team member performance
Policy Application: Apply central Maisons policies consistently across relevant processes and activities, coordinate inventories and 4 eyes principles audit as recommended by HQ
Qualification
Required
Master's or Bachelor's degree preferred, with a minimum of 5 years of relevant experience
more than 5 years of experience in customer service, logistics, or a related field
Ability to work independently and manage responsibilities efficiently
excellent verbal and written communication skills
consistent and dependable in meeting deadlines and maintaining standards
Experience with Lean principles or tools
strong analytical and problem-solving abilities
collaborative and able to work effectively with a team
ability to adapt to changing priorities and implement new processes
Company
Richemont
Richemont is a holding company that produces and sells jewelry, watches, leather goods, pens, firearms, clothing, and accessories.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15.26MKey Investors
Third Point
2024-06-20Undisclosed· $15.26M
2021-11-08Undisclosed
Leadership Team
Burkhart Grund
Group Chief Financial Officer
Jérôme Lambert
Chief Operating Officer and Executive Board Member
Recent News
Retail Insight Network
2026-01-17
2026-01-16
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