Gift of Life Michigan · 1 day ago
Performance Improvement Specialist
Ann Arbor, MI
Full-time
Hybrid
Mid Level
3+ years expGift of Life Michigan is dedicated to enhancing and improving its mission through the expertise of a Performance Improvement Specialist. This role focuses on identifying opportunities for improvement in processes and operations, coordinating change management, and providing analytical support to enhance overall efficiency and outcomes.
Health Care
Responsibilities
Coordinate and support the Performance Improvement Committee work including the Change management process
Support the Incident report system by following up with department leadership to complete process. Hold investigations and RCAs, and provide expertise in appropriateness of investigation, corrective action and monitoring
Work with business intelligence and departmental leadership to monitor process data for adherence to change and opportunities for improvement
Interact with Gift of Life departments to learn and identify opportunities for improvement in efficiency and outcomes
Conduct process mapping and value stream mapping with the goal of streamlining operations
Assist with strategic planning process as needed
Attend weekly MORE meeting to maintain awareness of day-to-day process and emerging issues
Provide occasional reports and/or presentations to leadership teams upon request
Aid with ad hoc and standing committees, work groups, task forces, etc., as requested
Perform other duties as assigned
Qualification
Required
Bachelor's degree in a science related field, or an equivalent combination of education and experience
3 years' experience in Performance Improvement or Quality setting
Written and verbal fluency in English
Ability to exercise initiative, critical thinking, and problem-solving
Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations
Strong organizational skills and ability to manage multiple and competing priorities
Demonstrate attention to detail
Understanding of broad donation issues associated with a large Designated Service Area (DSA)
Excellent communication skills, both verbal and written, with staff at all levels of the organization
Excellent presentation skills to audiences of varying backgrounds, sizes, and settings
Preferred
Experience at an Organ Procurement Organization
Experience with analyzing Business intelligence data
LEAN or Six-sigma certification
Company
Gift of Life Michigan
Saving and improving lives through organ and tissue donation since 1971.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dorrie D.
CEO
Sharon Bayliss
Vice President, Administration and CFO
Recent News
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