Aquent · 2 days ago
Learning and Development Strategist [207375]
Warren, MI
Full-time
Hybrid
Mid Level
$40/hr - $43/hr
3+ years expAquent is a leading global organization focused on exceptional customer experiences and operational excellence. They are looking for a Learning and Development Strategist to design and implement learning solutions that enhance employee performance and customer satisfaction within their customer success framework.
Human ResourcesOutsourcingRecruiting
Responsibilities
Learning Design & Development: Perform comprehensive job-task analyses and needs assessments to define clear learning objectives and determine the most effective training solutions. Engage with managers and teams to establish program goals, developing focused curricula that elevate employee competency
Instructional Innovation: Utilize instructional design principles and adult learning theories to craft engaging course content, collaborating with subject matter experts. Innovate training programs from needs analysis to methodology selection (lectures, role-plays, simulations, e-Learning) to suit varied learning styles and business outcomes
Strategic Curriculum Enhancement: Assess and refine existing curricula to enhance instructional effectiveness, devising strategic approaches for each training engagement to optimize learning outcomes. Advocate for innovative learning solutions by staying abreast of cutting-edge educational concepts and technologies
Impact Measurement & Evaluation: Establish SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives for all training programs, designing and implementing evaluation frameworks that utilize both quantitative and qualitative data to gauge training effectiveness and demonstrate tangible impact on organizational performance
Stakeholder Collaboration: Foster robust relationships across all organizational levels, serving as the primary liaison between business and training teams to align and secure buy-in for learning initiatives. Collaborate with business lines and channels to develop learning strategies and implementation roadmaps
Project Leadership & Communication: Independently manage project initiatives from insight gathering to risk mitigation, ensuring timely delivery, cost-efficiency, and quality. Champion user-centered design, employing compelling storytelling to influence strategic decisions and foster positive customer experiences
Training Delivery (as needed): Directly facilitate and deliver training sessions, effectively communicating complex concepts in a clear, engaging manner and adapting delivery techniques to suit diverse audiences and learning environments
Qualification
Required
Education: Bachelor's degree in Education, Instructional Design, Organizational Development, Psychology, Business, or a related field
Experience: 3-5 years of demonstrated experience in Learning and Development, including designing, implementing, and evaluating training programs within a corporate or large organizational setting
Instructional Design & Curriculum Development: Proven track record of developing comprehensive learning programs, incorporating a variety of instructional methodologies and technologies
Strategic Planning & Implementation: Experience in developing strategic learning initiatives that align with business objectives and drive measurable outcomes
Stakeholder Engagement: Strong background in collaborating with business units, subject matter experts, and senior management to gather requirements and deliver solutions
Data Analysis & Evaluation: Experience utilizing data analytics to assess training effectiveness and make evidence-based decisions
Digital Learning Solutions: Hands-on experience with the development and implementation of digital learning solutions (web-based training, virtual classrooms, mobile learning)
Technical Proficiency: Required knowledge and hands-on experience with e-learning development tools and platforms such as Articulate 360/Storyline, Captivate, Camtasia, Vyond, and various Learning Management Systems (LMS). Proficient in Microsoft Office applications
Project Leadership: Demonstrated ability to lead and manage cross-functional project teams, ensuring on-time and on-budget delivery of learning projects
Certifications: Instructional Design Certification such as ATD (Association for Talent Development) Certifications, Certified Professional in Training Management (CPTM™), or Learning and Performance Institute (LPI) Certification. (only 1 required but multiple would be a plus)
Preferred
Master's degree in Education, Instructional Design, Organizational Development, Psychology, Business, or a related field
Experience in a global or multicultural environment
Familiarity with project management principles and tools, with formal certification (e.g., PMP or PRINCE2)
Background in customer assistance or contact center environments
Benefits
Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match
Company
Aquent
We supply Fortune500 clients with the best talent on the market!
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$12.5MKey Investors
Crystal Financial
2015-06-15Debt Financing· $12.5M
Leadership Team
Steven Kapner
Co-Founder and Managing Director
Recent News
Business Standard India
2025-09-09
Company data provided by crunchbase