Pacific Life · 2 hours ago
Senior Business Process Improvement Analyst – Policies and Procedures
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $99K/yr
5+ years expPacific Life is dedicated to providing for loved ones and planning rewarding retirements. They are seeking a Senior Business Process Analyst - Policies and Procedures to help establish policies and procedures that enhance customer experience and compliance within the Workforce Benefits Division.
FinanceFinancial ServicesInsurance
Hiring Manager
Amy Jatinen
Responsibilities
Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate
Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience
Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role
Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs
Monitor and analyze policy and procedure-related data to identify trends and areas for improvement
In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving
Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements
Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products
Qualification
Required
Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space
Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders
Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products
Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities
Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization
Strong analytical skills and the ability to identify trends and areas for improvement
Bachelor's degree in business administration, organizational management, or related field
Preferred
Experience establishing a policies and procedures capability inside an organization
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
Company data provided by crunchbase