BillionToOne · 1 day ago
Automation Service Engineer I
Menlo Park, CA
Full-time
Onsite
Entry Level
$48.23/hr - $53.31/hr
2+ years expBillionToOne is a next-generation molecular diagnostics company dedicated to transforming healthcare through innovative diagnostics. The Automation Service Engineer I will provide service support to laboratory operations, focusing on troubleshooting, maintenance, and repair of laboratory equipment used in Next Generation Sequencing workflows.
BiotechnologyGeneticsHealth DiagnosticsMedical
Responsibilities
Provide service, support, and troubleshooting for automated processes and instrumentation
Perform and coordinate maintenance work on laboratory equipment
Troubleshoot, conduct root cause analysis, and problem solving on lab instruments
Carry out Installation, Operational, and Process Qualifications on new equipment as necessary
Collaborate with Quality Control to ensure all documentation is completed accurately and in accordance with regulatory requirements
Effectively coordinate with vendors as required for equipment issues
Maintain equipment parts inventory and well-organized equipment records
Prepare documentation as needed for equipment operation and maintenance
Propose and design plans for process improvements
Represent the equipment and automation teams in cross-functional meetings
Undertake special projects as assigned
Qualification
Required
BS degree in a scientific discipline
2+ years of experience in operating and troubleshooting laboratory equipment, preferably high-throughput molecular biology equipment, especially liquid handlers
Strong customer focused service experience
Ability to engage in constructive dialogue, challenge concerns and maintain transparency
Proficiency in problem-solving with limited direction and making confident decisions
Attention to detail and accuracy
Solid understanding of statistical analyses relevant to automated lab processes
Strong multi-tasking ability with a focus on prioritization
Ability to work effectively in a team and build strong relationships
Self-motivated with a high level of initiative
Drive for continual improvement
Preferred
Experience working in a CLIA or similar regulated environment is preferred
Experience in troubleshooting complex scripts is an added advantage
Familiarity with Molecular Biology techniques, including next generation sequencing
Experience with data science / data engineering in an automated laboratory environment
Experience developing training programs and performing knowledge transfer
Benefits
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
Daily on-site lunches provided from top eateries
A variety of perks on campus (state of the art gym, restaurant)
Free on-site EV charging (compatible with all EVs, including Tesla)
Company
BillionToOne
BillionToOne is a precision diagnostics company that focuses on genetic testing for disease detection.
501-1000 employees
H1B Sponsorship
BillionToOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (2)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$425.9MKey Investors
Premji InvestBridge BankHummingbird Ventures
2025-11-06IPO
2024-06-21Series D· $130M
2022-12-15Series C· $48.5M
Leadership Team
J
Jean Hayden
VP of Operations and Chief of Staff to the CEO
Oguzhan Atay
Co-founder and CEO
Recent News
2026-01-16
Company data provided by crunchbase