INTO Suffolk University · 6 hours ago
Functional Analyst, Student Financial Services
Boston, Massachusetts
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $66K/yrINTO Suffolk University is seeking a Functional Analyst for their Student Financial Services team. This role involves supporting the Workday Financial Aid system, ensuring operational efficiency, and collaborating with various stakeholders to resolve issues and enhance system functionality.
Higher Education
Responsibilities
Responsible for supporting the assigned Workday Financial Aid functional area by supporting daily office operations including monitoring daily reports and resolving errors, managing our postcard process for accepted students, and ordering office supplies
Monitors Docusign documents daily to ensure all student documents upload successfully to Workday. Tracks uploading issues and errors for additional review and continuous improvement of the process
Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours
Serve as a cross functional analyst for Student Financial Services to troubleshoot and resolve issues. May assist in testing and implementing ongoing Workday system upgrades and supporting ticket issue resolution
Works as part of the Workday support team and is responsible for supporting the assigned Workday Financial Aid functional area by resolving errors and troubleshooting daily reports primarily managed in the Financial Aid dashboard
Perform system continuity based on releases and evolving business needs in addition to ensuring data integrity through aggregate analysis and an understanding of the processes deployed
Review business procedures and workflows to ensure system features are being fully utilized and identify Workday features that may improve efficiency
Ensures a quality system, by partnering and collaborating with Information Technology Services Department and other cross-functional Workday analysts to troubleshoot and resolve issues. May assist in testing and implementing ongoing Workday system upgrades or patches and supporting ticket issue resolution in a timely manner
Ability to analyze data to find insights, think through problems & recommend solutions
Assist in financial aid system audits when needed, and maintenance of controls and documentation for compliance purposes
Assists in testing and implementing configuration to meet best practice utilizing the established standards and protocols
Challenges current operational norms, to drive innovative thinking and problem solving and streamlined efficient processes utilizing available Workday functionality
Participate in ongoing change control process, ensuring the impacts on the Financial Aid modules are acceptable
Works as part of the Workday support team and is responsible for supporting the assigned Workday Financial Aid functional area by resolving errors and troubleshooting daily reports primarily managed in the Financial Aid dashboard
Perform system continuity based on releases and evolving business needs in addition to ensuring data integrity through aggregate analysis and an understanding of the processes deployed
Review business procedures and workflows to ensure system features are being fully utilized and identify Workday features that may improve efficiency
Ensures a quality system, by partnering and collaborating with Information Technology Services Department and other cross-functional Workday analysts to troubleshoot and resolve issues. May assist in testing and implementing ongoing Workday system upgrades or patches and supporting ticket issue resolution in a timely manner
Ability to analyze data to find insights, think through problems & recommend solutions
Assist in financial aid system audits when needed, and maintenance of controls and documentation for compliance purposes
Assists in testing and implementing configuration to meet best practice utilizing the established standards and protocols
Challenges current operational norms, to drive innovative thinking and problem solving and streamlined efficient processes utilizing available Workday functionality
Participate in ongoing change control process, ensuring the impacts on the Financial Aid modules are acceptable
Assumes additional responsibilities as required
Qualification
Required
Bachelor's degree required
Background and experience in financial aid operations
Experience in Workday Student is strongly encouraged
Ability to build consensus across different levels within the University
Excellent analytical and problem-solving skills – able to think through issues, and provide alternate solutions, which are well-thought-out
Organization skills to thrive in a dynamic, multi-tasking environment
Highly collaborative; willing to share knowledge and expertise
Company
INTO Suffolk University
INTO Suffolk University provides an outstanding student experience for thousands of international students each year.
Founded in 1906
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase