Support Analyst (hybrid) jobs in United States
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Ziosk · 13 hours ago

Support Analyst (hybrid)

positionPlano, Texas, United States
timeFull-time
remoteHybrid
seniorityMid Level

Ziosk is a company that empowers restaurants to enhance the guest experience through innovative technology solutions. They are seeking an experienced Support Analyst to provide end-to-end support for their enterprise applications and proprietary device support, focusing on resolving complex customer-impacting issues.

LifestyleRestaurants
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H1B Sponsor Likelynote

Responsibilities

Act as frontline technical support and response for incoming queries and issues related to Ziosk systems, software, and hardware using the various Ziosk support tools
Troubleshoot incidents with point-of-sale systems and other Ziosk platforms
Provide superior customer service through phone and email support to restaurant clients
Adhere to documented metrics and key performance indicators
Proactively contact sites as needed to resolve issues discovered through various monitoring tools

Qualification

Technical supportProblem solvingPOS knowledgeVerbal communicationWritten communication

Required

Must be able to professionally interact with our client's Restaurant Management at all levels
Must be a strong problem solver
Excellent verbal and written communication skills
Must be willing to document work effort on an ongoing basis
Flexible schedule, including weekend availability through midnight

Preferred

Existing POS knowledge is not a requirement but is a plus

Benefits

Competitive benefits and compensation

Company

Ziosk

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Ziosk provides technology solutions for the restaurant industry
dateFounded in 2007
location
Dallas, Texas, USA
people-size51-200 employees
web-link
http://www.ziosk.com

H1B Sponsorship

Ziosk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Rhonda Levene
CEO and Board Member
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Jacob Feinstein
Chief Technology Officer
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Recent News

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Ziosk Appoints Jacob Feinstein as Chief Technology Officer
2025-08-13
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2025-04-02
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Intelligent venue applications for use with a client device and methods for use …
2025-02-16
Company data provided by crunchbase