Paysafe · 18 hours ago
Enterprise Technical Support Specialist, iGaming NA
Jacksonville, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expPaysafe is a leading payments platform serving merchants and consumers in the global entertainment sectors. The Enterprise Technical Support Specialist will provide exceptional support and guidance to VIP customers and internal departments, troubleshooting technical issues and ensuring customer satisfaction.
Financial ServicesFinTechMobile PaymentsRisk Management
Responsibilities
Be a primary contact point for VIP customer requests for support, questions, guidance and service issues
Perform problem determination with the customer as well as conduct investigations for complex technical issues
Troubleshoot and resolve technical issues related to Paysafes’ applications and systems
Provide direct assistance and expertise to VIP clients, partners and internal teams as part of system integration projects for the entire suite of the Paysafe Payments offering. (Integrating our solutions to customer platforms)
You will participate in User Acceptance Testing (UAT) for any development initiatives
Provide industry leading ownership of all issues reported internally and externally. Follow-up closely on all issues that have been escalated in order to ensure efficient resolution of technical problems
Ensure prompt communication with clients account managers and partner managers on the status of their requests for support
Coordinate efforts and collaborate with various internal departments (QA, Development, Technical Operations, etc.) to resolve customers’ issues and requests as required
Follow-up closely on all issues that have been escalated in order to ensure efficient resolution
Maintain ownership of assigned client issues to completion and customer satisfaction. (full ownership to completion)
Direct involvement with the department Continued Improvement Program, by providing recommendations that will improve services to customers as well as improve efficiencies in technical support. (Through Trend analysis, Customer experience, internal experience)
Be a source of expertise to VIP clients by providing guidance on how to best use our technology that ensures the best experience and results for our merchants
Provide product knowledge expertise to our customer support agents and level 1 technical agents
Be a point of escalation for calls and issues coming from CS and TS level 1
Assist manager and VP in handling escalated technical matters and be the owner till resolution
Qualification
Required
Solid understanding and hands on experience with major Internet protocols and languages: HTTP, HTML, Web Services, XML, REST, JSON
Familiarity with web-based applications and e-commerce principles
Responsive Design
CSS
Webhooks
Callbacks
Working knowledge of Windows and UNIX operating systems
The candidate will possess a college degree (D.E.C), a college attestation (A.E.C) in Computer Science, programming, equivalent education or demonstrated equivalent level experience
You have at minimum, 2 years of experience in a customer service and technical software support role
You demonstrate excellent enthusiasm, can work independently and have proven problem-solving and analytical abilities
You possess excellent interpersonal and communication skills and can easily handle a high volume of work
You are responsible, a solid team player, detail-oriented, and have a strong sense of urgency and accountability
Welcome difficult problems and enjoy dealing with challenging customers and situations, in a fast paced environment
Enjoy learning, are creative and strive to improve you skillsets and knowledge
You are proficient with the MS Office suite with strong skills in Excel
Willing to work flexible scheduled hours as required (before / after business hours)
You are perfectly bilingual (spoken and written)
Preferred
Experience in the payment processing industry would be considered an asset
Benefits
Strong compensation plan
Company
Paysafe
Paysafe is a global payments provider offering a range of payments solutions for businesses and consumers.
1001-5000 employees
H1B Sponsorship
Paysafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2021-03-31Post Ipo Equity· $2B
2017-08-04Post Ipo Equity
2015-12-23IPO
Leadership Team
Bruce Lowthers
Chief Executive Officer
Christopher W. Russell
Former CEO, now Non Executive Director and Senior Advisor to Managment of Skrill USA, Inc.
Recent News
2026-01-20
2026-01-20
Company data provided by crunchbase