AXS · 10 hours ago
IT Specialist I
Jacksonville, FL
Full-time
Onsite
Entry Level
$24/hr - $29.15/hr
1+ years expAXS is a company that connects fans with the artists and teams they love, selling millions of tickets to a variety of events. The IT Specialist I role involves providing technical support for IT operations, including event support, troubleshooting, and managing inventory for hardware and software at various festivals.
Media and Entertainment
No H1B
Responsibilities
Provides technical support to clients, assisting with software, hardware, and network-related issues. Ensure a timely and effective resolution of all support requests for IT / Operations related issues
Setup all equipment for clients and performers, and ensuring proper installation of computers, access control systems, switches, and appropriate software
Provides “remote hands” assistance, as requested by customers
Regularly communicates with cross-functional teams to assess and address operational requirements for hardware and event logistics
Works on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies
Investigates, resolves, and implements improvements to existing and associated procedures and applications
Communicates effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
Provides technical support for smaller projects, operations, and special live events
Engages in problem-solving, monitoring, and installing; network gear, access control, hardware and software
Qualification
Required
1+ years of experience in an IT support position or related role
AA/AS or BA/BS Degree in information technology or related technical field of study
Technical and operational skills, specifically installation, troubleshooting, and support of networking and workstation hardware on client premises
Working knowledge of Windows OS, Windows Server, and Apple iOS
Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology
Knowledge of commonly-used concepts, practices, and procedures within the desk-side and server environments
Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Ability to work under stressful conditions and time constraints
Ability and willingness to work off-hours, on-call, and on weekends as necessary
Must be able to lift, pull or carry significant weight during an event at times up to 100lbs
Must be open to significant travel (up to 60%) as part of this IT role
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth.
Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
Company
AXS
AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-09-19Acquired
Leadership Team
Bryan Perez
CEO
Alex Hazboun
Chief Technology Officer
Recent News
2026-01-22
Music Business Worldwide
2026-01-22
Company data provided by crunchbase