Raymour & Flanigan Furniture and Mattresses · 14 hours ago
Customer Service Associate Lead $19 hourly
Exton, PA
Full-time
Onsite
Mid Level
$19/hr - $19/hrRaymour & Flanigan is a furniture and mattresses company that values the well-being of its associates to enhance customer service. The Customer Service Lead plays a vital role in managing customer interactions, ensuring smooth delivery scheduling, payment management, and addressing customer inquiries.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Qualification
Required
Consistently to provide genuine, friendly, personable, and professional service
Effective communication, interpersonal, and organizational skills in person and on the phone
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
Liaison between senior leadership and team members
Proactively resolve escalated customer issues
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events
Benefits
Health benefits
401k with company match plus profit sharing
Cross training
Annual breakfast prepared by our owners
And so much more
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
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Company data provided by crunchbase