PENNYMAC · 14 hours ago
Site Reliability Operations (SRO) Engineer III
Westlake Village, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $130K/yr
3+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Site Reliability Operations Engineer III will provide 24/7 monitoring and support of the company's IT Infrastructure, ensuring operational efficiency and effective incident management.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Monitoring - Oversee 24/7 health monitoring of the company’s IT Infrastructure using tools such as AWS CloudWatch and New Relic. Drive observability maturity across the organization by identifying coverage gaps and implementing targeted improvements
Alert Management - Own the ongoing refinement of operational alerts. Implement advanced alerting rules and thresholds to proactively identify issues, reduce noise, and ensure every alert drives action
Observability Gap Analysis - Partner with Incident Management to identify monitoring and alerting gaps discovered during incident triage; prioritize and implement enhancements to prevent recurrence
App Team Engagement - Serve as an observability resource to application teams, assessing current instrumentation and providing actionable recommendations to improve monitoring maturity
Alert Quality Ownership - Lead initiatives to reduce alert noise, improve signal-to-noise ratio, and ensure every alert is actionable with clear runbook linkage
Operational Dashboard Development - Design and maintain operationally-focused dashboards in New Relic that support 24/7 triage, SLA tracking, and real-time incident response
Incident Management - Serve as an escalation point for complex incidents. Collaborate closely with the Incident Management team, Application Developers, Internal Support Teams, and 3rd Party Vendors to ensure timely and accurate resolution of service disruptions
Advanced Systems Administration - Perform and troubleshoot a wide range of administrative tasks across Windows and Linux environments. Assist in optimizing system performance, conducting root-cause analyses, and implementing long-term fixes
Virtual Server and Desktop Management - Handle more complex tasks associated with maintaining and troubleshooting the company’s virtual infrastructure. Provide guidance to junior engineers for routine issues
Technical Troubleshooting and Investigation - Tackle advanced technical issues that are escalated from Engineer I/II. Conduct deep dives into infrastructure and application logs to pinpoint underlying problems
Internal and External Escalation - Act as a liaison between multiple internal teams and external vendors for high-priority incidents. Ensure swift coordination and minimize downtime
Change Management - Strictly follow and help refine the company’s established Change Management processes. Provide risk assessments and validation for proposed changes before approval
Communication - Monitor and respond to incoming Calls, Chats, and Emails directed to the SRO team. Offer structured feedback to stakeholders when complex issues are underway
Ticket Queue Management - Lead by example in managing multiple ticket queues (ServiceNow, JIRA, etc.). Take ownership of priority tickets and oversee distribution among the team
Documentation - Maintain and expand the SRO team’s knowledge base. Author new Standard Operating Procedures (SOPs) that incorporate best practices gained from resolving advanced incidents
Deployments - Coordinate and execute application and website code deployments using Jenkins, GitLab, or other CI/CD tools. Help optimize deployment workflows to reduce errors and downtime
Data Backup and Compliance - Oversee backup tasks using CommVault, AWS Backup, and related tools. Ensure data retention meets or exceeds corporate and regulatory requirements
Project Management - Drive or co-lead medium to large-scale projects related to infrastructure improvements, migrations, or optimizations. Collaborate with stakeholders to define scope, timelines, and resource needs
Mentorship - Provide guidance to Engineer I and II staff on advanced troubleshooting methods, best practices in cloud administration, and effective incident response
Qualification
Required
Bachelor's Degree in Computer Science or comparable experience
3-5+ years of experience working in both Windows and Linux environments, with demonstrated success in advanced troubleshooting and administration
Hands-on experience with New Relic (dashboards, NRQL queries, alerting configuration)
Demonstrated success improving monitoring coverage and alert quality
Ability to consult with application teams on observability best practices
Strong analytical skills for identifying patterns in incident data
Strong scripting or programming skills in PowerShell, Python, or a similar language; ability to automate repetitive tasks and streamline operations
Excellent organizational skills, with the ability to manage competing priorities and urgent issues in a fast-paced setting
Strong written and verbal communication skills; able to explain complex technical issues to stakeholders at various technical levels
Comfortable completing annual role-based training and certification assignments; dedicated to continual learning and development
Demonstrated ability to work independently on complex tasks and to collaborate effectively with cross-functional teams
Preferred
Advanced AWS Certifications strongly preferred
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase