Transcend PM · 23 hours ago
Operations Associate
Anaheim, CA, United States
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expTranscend PM is a company that provides customized financial solutions to help clients achieve their goals. They are seeking an Operations Associate to support financial advisors and ensure clients receive seamless service.
Financial Services
Responsibilities
Independently manage tasks and prepare for weekly task review meeting with Advisors
Provide direct support to the clients
Resolve client issues in a timely and effective manner
New Account and service processing including, preparation, review and follow up on all forms and applications
Complete all paperwork pertaining to maintenance and service of client accounts accurately and in a timely manner
Enter trades as directed, reviewing when settled to ensure accuracy
Organize and maintain all client online records, CRM records and Commonwealth Advisor docs
Desire to efficiently systemize and improve team workflows
Develop processes and procedures for all responsibilities of job
Use excellent customer service skills to build client relationships
Answer phone and emails and handle all client operational issues within capacity
Use Commonwealth’s systems, COMMunity Link, Client 360 efficiently
Provide general planning and operations support to Advisors and staff
Qualification
Required
Minimum of 2+ years of experience in an administrative or client service role in the financial services industry is required
Minimum of 1-2 years in the role
Technical competency
Exceptional organizational skills; ability to multi-task in a dynamic environment
Strong computer desktop skills are required: Microsoft Office Suite (Excel, Outlook, Word and Power Point)
Excellent written and verbal communication skills
Attention to detail with a perfectionist's eye
Comfort with being a 'team player' and doing whatever is needed, big or small
Must seek training and keep up to date on the latest office programs and procedures to maintain the highest level of competency within the workplace
Able to manage and get along with diverse personalities
Professional appearance and demeanor
Well-developed interpersonal skills
Impeccable ability to maintain confidentiality and integrity
Attention to detail and quality in all aspects of the position
Communicate well with clients
Effective follow-up, deadline focused
Detail-oriented with high degree of accuracy
Energetic, eager to learn, willing to cooperate
Self-motivated with ability to work independently and under direction
Provide a model for hard work, timeliness, positive attitude, support of management and support of the firm's values and mission
Demonstrate a genuinely caring, empathetic attitude toward clients, consistently prioritizing their well-being
Preferred
Bachelor's degree preferred
Series 65 and Series 7 is desirable but not essential
Benefits
401(k) with 8% employer profit-sharing contribution after 1 year of service
Employer-paid health and dental insurance
Health Savings Account available
Life Insurance available
Paid Time Off
Company
Transcend PM
You are not only a financial advisor--you are an entrepreneur and a business owner.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Maria Considine King, MBA, CPC
President, Founder
Company data provided by crunchbase