Graton Resort & Casino · 19 hours ago
PLAYBOOK HOST (FULL-TIME)
Rohnert Park, CA
Full-time
Onsite
New Grad, Entry LevelGraton Resort & Casino is seeking a Playbook Sports Bar Host to greet and seat guests in a friendly and professional manner. The role involves managing reservations, ensuring an exceptional dining experience, and maintaining a polished appearance while adhering to company standards.
Gambling & Casinos
Responsibilities
Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values
Perform responsibilities in accordance with all Company standards, policies, and procedures
Greet all guests promptly, warmly, and professionally upon arrival
Manage reservations, waitlists, and walk-in guests using OpenTable
Escort guests to their tables, presenting menus and explaining daily specials if needed
Follow the steps of service as outlined by the department on a consistent basis
Maintain an organized and clean host stand, lobby, and entrance area at all times
Communicate wait times clearly and accurately to guests
Monitor dining room flow and seat guests in a balanced manner for server sections
Answer the telephone promptly and professionally; assist with guest inquiries and requests
Take and manage take-out orders
Work closely with the management team and service staff to ensure smooth and efficient service
Follow all company, departmental, and health and safety policies and procedures
Perform opening, closing, and side duties as assigned by management
Promote and maintain a positive and cooperative team environment
Maintain a polished, professional appearance in compliance with grooming standards
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property
Qualification
Required
Polished appearance
Strong communication skills
Friendly, professional demeanor
Ability to greet and seat guests in a friendly, courteous, and professional manner
Manage the flow of reservations to ensure an exceptional dining experience
Answer the phone and assist with guest inquiries and requests
Book reservations using the Open Table System
Manage take-out orders
Follow the steps of service as outlined by the department
Maintain an organized and clean host stand, lobby, and entrance area
Communicate wait times clearly and accurately to guests
Monitor dining room flow and seat guests in a balanced manner for server sections
Work closely with the management team and service staff to ensure smooth and efficient service
Follow all company, departmental, and health and safety policies and procedures
Perform opening, closing, and side duties as assigned by management
Promote and maintain a positive and cooperative team environment
Maintain a polished, professional appearance in compliance with grooming standards
Company
Graton Resort & Casino
Graton Resort & Casino, located in Rohnert Park, California, is a premier destination for entertainment, dining and gaming in Northern California.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Brophy
Chief Financial Officer
Brian Green
Chief Operating Officer
Company data provided by crunchbase