US Tech Solutions · 3 months ago
Community Manager (Crisis Communications & Incident Response)
Foster City, CA
Full-time
Hybrid
Senior Level
$70/hr - $80/hr
6+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking an experienced Community Manager with a strong background in crisis communications and incident response to establish and execute a scalable messaging framework for consistent communication across digital platforms.
Information Technology
Responsibilities
Actively monitor digital and social media channels for community inquiries, feedback, and emerging issues
Engage with users in real time to foster positive relationships and promote trust
Ensure consistency in tone, accuracy, and responsiveness across all communications
Escalate complex or sensitive matters through established incident response workflows
Develop and refine crisis communication and incident response framework, ensuring clear processes for message drafting, approval, and escalation
Serve as the first point of contact for real-time community and incident escalations
Partner with cross-functional teams to manage high-visibility or time-sensitive events
Track and report on reputational risks, emerging issues, and community sentiment
Create and maintain standardized templates, FAQs, and communication playbooks for rapid response
Deliver timely reports highlighting engagement metrics, incident trends, and actionable insights
Collaborate closely with communications, marketing, and support teams to ensure alignment in tone and strategy
Continuously assess and improve community engagement processes and incident handling protocols
Qualification
Required
6–8 years of experience in community management, crisis communications, or incident response, preferably in tech, mobility, or high-growth consumer environments
Proven ability to manage sensitive communications under pressure
Excellent written and verbal communication skills with a strong grasp of tone, empathy, and brand voice
Experience establishing or executing messaging frameworks for crisis or incident communication
Comfortable with flexible working hours to ensure real-time responsiveness
Bachelor's degree or equivalent experience
Preferred
Background in communications, marketing, PR, or customer experience
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
GlobeNewswire News Room
2024-12-13
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