OU Education Services · 14 hours ago
Sr. Student Success Manager
Norman, Oklahoma
Full-time
Hybrid
Senior Level
$85K/yr - $96K/yr
7+ years expOU Education Services is a nonprofit organization dedicated to enhancing online learning for the University of Oklahoma System. The Senior Manager, Student Success will lead efforts to advance undergraduate student success, collaborating with internal teams and university stakeholders to implement effective strategies for student progression and overall experience.
Education Management
Responsibilities
Serve as the primary Student Success liaison to OU Advising, colleges, and academic departments for matters associated with student registration and progression
Coordinate with academic partners on advising workflows, degree planning, registration timelines, and policy interpretation
Surface and resolve cross-institutional friction points impacting undergraduate student progression
Represent Student Success in program- and college-level operational meetings
Lead day-to-day execution of the Student Success operating model for online undergraduate programs
Ensure alignment between OUES student support practices and OU undergraduate advising and academic policies
Oversee operational readiness for undergraduate student lifecycle milestones, including onboarding, registration, progression, and completion
Directly manage Student Success Managers and/or Student Success Coaches supporting undergraduate populations
Support managers in staffing models, caseload balance, and workload planning aligned to undergraduate enrollment patterns
Serve as an escalation point for complex undergraduate student cases requiring institutional coordination
Monitor undergraduate-specific KPIs, including persistence, credit momentum, time-to-degree, and advising effectiveness
Ensure consistent execution of SOPs, documentation, and engagement standards across teams
Partner with the Director of Student Success to refine undergraduate success interventions and early-alert models
Ensure Student Success coaches are trained on undergraduate-specific academic structures, policies, and coaching models
Identify recurring knowledge gaps related to undergraduate advising and academic progression
Support onboarding and professional development focused on undergraduate student needs
Analyze undergraduate student performance data to identify trends and risks
Translate insights from advising interactions and escalations into operational improvements
Provide regular operational updates and recommendations to the Director of Student Success
Owns operational decisions related to undergraduate student success execution within established strategy, guidelines, and policy
Escalates academic policy decisions and systemic issues to the Director of Student Success
Acts as the Director’s designee for undergraduate student success operations as appropriate
Qualification
Required
Bachelor's degree required
7+ years of experience in student success, advising, retention, or undergraduate education
Demonstrated experience working closely with academic advising units and faculty/college partners
3+ years of experience managing managers or multi-layered teams
Strong understanding of undergraduate academic structures, degree pathways, and advising models
Data-informed leader with experience using CRM and student success platforms (e.g., Salesforce, Banner, Canvas, Stellic)
Excellent stakeholder management, communication, and problem-solving skills
Able to manage multiple priorities at once in a dynamic and ambiguous environment
Preferred
Master's degree in Higher Education, Student Affairs, or related field preferred
Benefits
Competitive salary and benefits package
401(k)
Volunteer days
Wellness reimbursement
Opportunities for professional development and career growth.
Hybrid work environment promoting work-life balance.
Company
OU Education Services
OU Education Services (OUES) is a not for profit organization focused on providing online learning services to the University of Oklahoma to meet the online education needs of adult learners.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase