NKSFB · 20 hours ago
Helpdesk Engineer
Westwood, CA
Full-time
Onsite
Entry Level
$65K/yr - $75K/yr
2+ years expNKSFB is seeking a Helpdesk Engineer to assist in daily helpdesk support requests. This role involves collaborating with internal teams and external vendors to troubleshoot and resolve technical issues while ensuring excellent customer service and maintaining documentation.
Accounting
Responsibilities
Respond and troubleshoot support incidents via phone call, walk-up request, and the ticketing system
Create and maintain documentation for the internal knowledge base
Record requests, incidents, and status information to meet SLAs using the firm’s ticketing system
Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
Participate in an on-call rotation for after-hours and weekend support
Install, configure, and repair hardware, software, and peripherals following technical standards
Microsoft Active Directory and Office 365 account administration and configuration
Endpoint Protection configuration and troubleshooting
Involvement in various IT project work
Provide IT support to executive staff
Configure and troubleshoot mobile devices (iPhones and iPads)
Travel to other NKSFB office locations to provide onsite support
Support audio/visual setup and troubleshooting for executive meetings
Ability to adjust schedule based on business needs, including variable shift times
Perform other related duties as assigned
Qualification
Required
Experience across hardware, software, networking, endpoint security, mobile devices, remote support, user training, and documentation
Respond and troubleshoot support incidents via phone call, walk-up request, and the ticketing system
Create and maintain documentation for the internal knowledge base
Record requests, incidents, and status information to meet SLAs using the firm's ticketing system
Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
Participate in an on-call rotation for after-hours and weekend support
Install, configure, and repair hardware, software, and peripherals following technical standards
Microsoft Active Directory and Office 365 account administration and configuration
Endpoint Protection configuration and troubleshooting
Involvement in various IT project work
Provide IT support to executive staff
Configure and troubleshoot mobile devices (iPhones and iPads)
Travel to other NKSFB office locations to provide onsite support
Support audio/visual setup and troubleshooting for executive meetings
Ability to adjust schedule based on business needs, including variable shift times
Working administrative knowledge of MS Windows operating systems (workstations & servers)
Working knowledge of Office 365 and Active Directory
Experience with Microsoft Office Suite and networking fundamentals (VPN, LAN/WAN, wireless)
Familiarity with ticketing systems such as ServiceDesk, Track-It, Jira, or ServiceNow
Customer-centric approach with a commitment to ensuring user satisfaction
Strong oral and written communication skills
Strong sense of urgency
Detail-oriented and organized with a focus on delivering high-quality support
Analytical mindset with the ability to diagnose and solve technical issues
Ability to multi-task and adapt to changes quickly
Experience with remote support tools (e.g., Splashtop, GoToAssist, LogMeIn, TeamViewer)
Ability to remain calm under pressure
Preferred
A minimum of 2 years of Helpdesk experience preferred
Certifications (Preferred but not required): A+, Network +, Security +, ITIL
Benefits
Medical, Dental and Vision coverage
Flexible Spending Account
Basic Life and AD&D
Voluntary Life and AD&D
Long Term Disability
Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
Genetic Screening and Cancer Support
Pet Insurance
Accrue X (Add in about of days per job title) PTO days annually.
401k, Match and Profit-Sharing Plan
10 Paid Holidays and 1 Floating Holiday
Company
NKSFB
NKSFB, LLC is the largest Business Management Firm in the World.
501-1000 employees
H1B Sponsorship
NKSFB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Cornforth, MBA CPA
Chief Financial Officer
Bill Harris
Partner
Company data provided by crunchbase