Limble · 3 hours ago
Customer Success Specialist, Night Shift
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $65K/yrLimble is revolutionizing maintenance operations with their comprehensive software solutions. They are seeking an Inbound Customer Success Specialist to deliver exceptional service to their global customer base, providing training, troubleshooting, and support for their CMMS platform.
Asset ManagementInformation TechnologySaaSSoftware
Responsibilities
Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
Bug reporting and tracking
Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
Proactively escalate at-risk customers
Collaborate closely across departments to support the success of our customers
Coordinate product demos and refer prospective customers to the Sales team
Assist the Sales team with product knowledge
Create strong customer relationships by delivering world-class customer service
Maintain a highly organized and accurate task list, visible to the Success team and Management
Qualification
Required
Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
Experience working cross-functionally within a customer-facing organization to support a joint outcome
Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
Strong conflict resolution skills
Resourcefulness, creativity, and strategic thinking for troubleshooting problems
Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail
Availability to work 11:00pm - 8:00am CT (Sun-Thurs)
Preferred
Previous experience in a B2B Customer Support / Customer Success / Account Manager position
Previous experience in the SaaS industry
Background in working with equipment maintenance, machinery, or manufacturing
Benefits
Fully remote position
Stock options
Flexible PTO
13 paid company holidays
Paid parental leave
Health, Dental, and Vision insurance
Employer paid Basic Life insurance and Short-Term Disability insurance
Company contribution match for HSA and 401(k)
Flexible Spending Accounts
Monthly employee wellness stipend
Opportunities for Learning and Development Reimbursement
Pet insurance
Company
Limble
Limble is the AI maintenance and asset management platform.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$96.96MKey Investors
Goldman Sachs Growth Equity
2024-06-24Series B· $20.36M
2023-06-22Series B· $58M
2021-05-15Series A· $18.6M
Leadership Team
Bryan Christiansen
Founder
Recent News
2026-01-22
2025-09-12
EIN Presswire
2025-05-06
Company data provided by crunchbase