Customer Success Coordinator, SMB jobs in United States
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GPS Insight · 5 hours ago

Customer Success Coordinator, SMB

positionScottsdale, AZ
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

GPS Insight is a technology company that provides innovative fleet solutions for organizations with mobile assets. They are seeking a Customer Success Coordinator to support a high-volume portfolio of SMB customers, focusing on proactive outreach, retention support, and timely resolution of customer needs.

Enterprise SoftwareFleet ManagementHardwareSoftware
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Comp. & Benefits

Responsibilities

Serve as part of a team that supports a large volume of SMB customers across multiple communication channels (phone, email, chat, and video)
Act as a point of contact for customer questions, requests, and follow-ups, ensuring timely and effective responses
Execute proactive, playbook-based outreach focused on customer adoption, engagement, and retention
Identify customers showing signs of risk and escalate or collaborate internally to address issues early
Reinforce product value by helping customers understand and use features that align with their business needs
Process account-related activities such as expansion orders, hardware requests, and documentation in CRM systems
Create and document leads for upsell and cross-sell opportunities in partnership with the Revenue team
Collaborate closely with Support, Product, Sales, and Operations teams to resolve customer issues and improve the overall experience
Serve as a voice of the customer, sharing feedback and trends that help improve products, processes, and customer outcomes

Qualification

B2B customer-facing experienceSaaS customer supportCRM systemsSalesforceCommunication skillsHighly organizedMultitaskingCustomer-first mindset

Required

2+ years of B2B customer-facing experience required
Comfortable engaging with customers across multiple platforms such as Outlook, Salesforce, Teams, phone, and chat
Strong verbal and written communication skills
Customer-first mindset with a sense of urgency and accountability
Highly organized with the ability to prioritize, self-manage, and multitask in a fast-paced environment
Comfortable working in a scaled, high-volume customer model

Preferred

1+ years of experience supporting SaaS customers preferred

Benefits

401(k) matching
Full Health Benefits (Health, Vision, Dental)
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement

Company

GPS Insight

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GPS Insight is the leading technology provider of GPS fleet tracking software for fleet-based companies.
dateFounded in 2004
location
Scottsdale, Arizona, USA
people-size201-500 employees
web-link
http://www.gpsinsight.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Bregal Sagemount
2021-05-19Acquired
2021-01-01Series Unknown
2018-05-30Private Equity

Leadership Team

R
Robert Donat
Founder & Board Member
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