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Wipro · 15 hours ago

CHANGE MANAGER L2

Plano, TX

Full-time

Onsite

Mid Level

$45K/yr - $110K/yr

3+ years exp

Wipro is an end-to-end digital transformation partner seeking a Change Manager L2 to oversee the successful technical delivery of tasks in collaboration with engineering and project teams. The role involves managing change processes, ensuring compliance with Change Management policies, and proactively resolving issues to facilitate smooth project execution.

ConsultingInformation ServicesInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Accountable to manage the “end to end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor

Take direct accountability for the engineering resources and all assigned work tasks

Accountable for the STI/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One)

Develop, track, report and manage engineering delivery tasks

Anticipate and proactively resolve issues and conflicts within and between engineering delivery workflows and all other stakeholders

Provide regular and pro-active status to STI/Release and Deployment management

Anticipate issues and report them to STI/Release and Deployment management and escalate as needed or appropriate

Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders

Work with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for

Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively

Report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict

Identify and/or challenge schedules that could create conflicts; evaluate all recommended changes and ensure implementation schedules do not interfere with business operations/other changes

Work with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each implementation, release and/or task

Ability to manage Network technical engineering resources tasks and service delivery

Work with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes. Ensures appropriate change details are documented

Review change requests for completeness, from description, documentation, risk/impact, and post-implementation

Participate in the change management board; conducts release readiness reviews as appropriate

Arrange and facilitate appropriate post-implementation review activities if/as needed

Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change)

Participate in incident and problem analysis for possible consequences of a change and its implementation

Qualification

Change ManagementNetwork EngineeringProject ManagementRelease ManagementStakeholder CommunicationProblem AnalysisConflict Resolution

Required

Accountable to manage the 'end to end' successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor